Question about Creative Labs Zen MicroPhoto MP3 Player

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My computer doesn't see my zen microphoto

I connect my mp3 via usb an my computer doesn't see it at all. When I turn my mp3 it stops working, and the logo of creative is seen on the black screen. I don't know what to do. Actually I can't do anything as my computer doesn't see the hardware. What should I do? I tried to install the MPT drivers and it didn't help at all. I have Windows xp professional 2002
with Service Pack 3. Please help me...

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  • Anonymous Mar 02, 2009

    SAME SAME DID U FIND A WAY TO FIX IT??


  • mlr04955 Mar 12, 2009

    Creative Labs Zen MicroPhoto. The computer doesn't recognize it when it is plugged in so I can't add or delete music. Plays what is on there just fine. ???

  • mlr04955 Mar 18, 2009

    The solution suggested doesn't work if the computer doesn't recognize that the mp3 player is attached.

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Go to creative.com. There is a download place where you can get a new firmware. Your crative's firmware needs update. Read before you do something cause you might delete all your songs. I hope this wil help you cause it did the same thing to mine. Goodluck.

Posted on Mar 18, 2009

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