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I had the same issue. Device would charge in 30 minutes, but would then die in about 40 minutes of playing music. Solution in my case was to reset. The first time I tried the reset I did it with the device off and that didn't seem to work, the second time I did it with the device on and it worked great. The device showed 8% battery life remaining. I reset and turned the device back on and it showed 93% battery life remaining!(I did not charge it) Since that time I have been playing music through Bluetooth to some remote speakers and still have 91% battery left. To reset get a pin or knife and push in the small reset button on the non button side of the device. Good Luck! PS - If you don't own a Phillips GoGear Connect 3 DO NOT buy one. This problem aside it is the worst mp3 player I have ever owned. And if you subscribe to Rhapsody THIS IS NOT RHAPSODY ENABLED.
If its new and your having this problem DO NOT hesitate to take it back. However most new gadgets when charging for the first time may require a bit more charging time than stated in the manuals. If the problem persists take it back.
It's dead. The HDD models are basically obsolete - you may have purchased it 4 months ago, but it was manufactured 3 years ago. Here is the basic troubleshooting to be sure, but it won't work:
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
There is a lock on the side - unlock it and try charging again. Recovery Mode for Philips' GoGear Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.Then click on the “Repair” button to start the repair process.Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded. -Tha Mp3 Doctor Philips GoGear Firmware Upgrade You need to get the latest firmware upgrade from the Philips website: 1. Go to www.philips.com/support 2. Enter your country/language 3. Enter your model # SA6045 or whatever 4. Click on the link for your exact model # (the one w/o the "B" in it) 5. Click on "Software & Drivers" 6. Download the updated "Device/Firmware Manager" 7. Once installed, open the Philips Device Manager 8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course) 9. Your Mp3 players firmware will update automatically If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date." -Tha Mp3 Doctor
Connect the supplied AC/DC adapter/charger to the 5V DC jack on your
hdd and the power supply. The AC power icon will indicate on display
showing that the Jukebox is now adapter operated. It takes 4 hours to
fully recharge the hdd and once the battery is recharged fully, the
jukebox can play up to 10 hours of music on the move