Question about Computers & Internet
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) " Lenovo Y460 Laptop. The drive used to be able to read and play CDs/DVDs, but stopped working. Driver version: 6.1.7601.17514, date 21/06/2006, provider: Microsoft. "The best driver software for your device is installed." Device install date: 9/11/2010. Help appreciated! Thank you!
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Posted on Jan 02, 2017
SOURCE: UNABLE TO DETECT CD/DVD ROM
Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Your registry might be corrupted (code 19)."
You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
This will surely help you resolve your issue. Good Luck!!!
Posted on Sep 28, 2008
Method 1 :
you must start regedit ( start -> run [See screenshots at the bottom] Type here: regedit )
search the HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/
search for "4D36E965-E325-11CE-BFC1-08002BE10318"
if you doesn't find anything, search only for a part of the string.
now search the propertys UpperFilter an LowersFilter and kill the value. If only one prop. is there, you must kill only the one value
Method 2 :
Watch this Youtube video,below is the URL
Posted on Dec 27, 2009
It seems you have a faulty driver.
A registry problem was detected.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.
Method 1. Uninstall and reinstall the driver
Uninstall the driver from Device Manager and scan for new hardware to install the driver again. Here is how: First, please disconnect all USB devices and then perform the following steps:
1. Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's Web site.
The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores all the registry information and driver settings that were in effect the last time that the computer started successfully.
With regards FIXYA team **Please post your feedback and Vote if the problem resolved as per your satisfaction**
Posted on Sep 27, 2010
SOURCE: my cd driver isnt working
Most cd/dvd's don;t use a driver they rely on a atapi common driver. Usually when you get problems it means the drive itself is the issue. For now what I would try is simply to go under /control panel hardware manager and delete the drive then reboot. Windows will detect the drive and should re-install the device information and correct the registry.
Posted on Sep 12, 2011
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