Question about Brother IntelliFAX 3800 Plain Paper Laser Fax

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Black vertical stripes on copy

I have changed the cartridge and have cleaned the unit BUT I still get those wide black lines down the paper....I have the Business Class Laser Fax Intellifax 4100e.....thanks for your help

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Replace the drum unit, you've done all the cleaning you can do.

Posted on Jan 23, 2009

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I changed the black toner cartidge for the first time and immediately got a multicolored stripe all the way across from top to bottom on the middle of the right side of the page. I replaced the toner


Vertical streaks or bands appear on the page.

One or more print cartridges might be low or defective. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox. Replace any low print cartridges
Marks repeatedly appear at even intervals on the unprinted side of the page.

Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the device. The fuser might be damaged or dirty. Clean using instructions in HP Toolbox.

Contact HP Customer Care.

Read this HP document:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=446153&prodTypeId=18972&prodSeriesId=446153&objectID=c00316826

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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It sounds like the black drum unit needs to be replaced.

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Please be more specific.

Are the lines appearing in the direction the paper exits the machine, or from the front of the paper to the rear?

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