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FIRST I would check the scanner glass again you can test it by asking for a report to be printed..ie tx REPORT.. if this dowsnt have a line on it the problem is either the scanner glass or at worst the scanner unit it self.. I would double check the glass.. get a soft cloth and some glass cleaner on it and give the glass a good rub over. do you have the lines on incoming faxes .. if not the glass or scanner unit is the def area to be looking at, Luck A
Open the top of the fax where your documents go in. There will be a thin **** of glass where the document is read. On the end that reads "dirty" is a smudge or some white-out that needs to be cleaned. You may have to clean it with some cloth wrapped on a flat tool. Do not scrap or scratch anything, just clean enough to get the dirt off. Then make a test copy.
Have you changed the Drum unit. Also there is a cleaning pad that you slide across the corona for cleaning. If you leave it in the middle it will give a black line, should be moved all the way to one side.
Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
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the problem is with the cartridge itself and should be cleaned as the toner has dropped on to the roller inside the cartridge and causing the lines. or you could change the cartridge and see if that works.
Make a COPY and see how the copy comes out. If you see the same black vertical lines that other people are seeing, then you probably have something like whiteout on the scan glass.
Open the fax top cover where you feed your originals, and then look inside for a piece of glass about 10" long by 1/2" wide. Then I would try cleaning the glass with rubbing alcohol and also go over it again with windex.
After cleaning the glass, try making another copy to see if it has improved. If it has, but still has more lines, then try re cleaning the glass.
Hope this helps.
How long has the drum been in there?
1-take out toner, look and see if it is ok. do you see stripes on it?
2- look at the drum are there any black rings on it? ( you did not specify white or black lines)
3- where the glass is on the opposite side ( the part you lifted to clean the glass, look at it standing from the back. you will see a white metal plate with some springs in it if you touch it. this is the reference that the fax has if there is/are a black dot on it it will give you a black line clean carefully. if it is scratched use white out to cover and make white again.
For the darkness try making a copy in photo mode if it is still too dark change drum.