Question about Magicard Rio Pro Single Sided Photo ID System

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18:01 I am getting a: Cannot initalise Flipper. Please clear printer mechanism. Code 18:01 I have pulled out the card I was printing at the time, but don't see anything that may be causing a jam.

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  • 71 Answers

Hello Richard,
The problem is almost certainly caused by the flipper mechanism being unable to initialise to its home position rather than a card jammed in the flipper. Error 18:01 means the home sensor was blocked for more than 4 seconds (it should clear at the home position).
Your printer is almost certainly covered by UltraCover Plus warranty, so I suggest you should drop us an email at;

support@magicard.com

Quote the printer's serial number in your email.

I'm sure we will be able to resolve the problem very quickly.

MC.

Posted on Jan 15, 2013

  • Richard Freist Jan 17, 2013

    Excellent, thank you!

  • Magicard
    Magicard Jan 17, 2013

    You're very welcome. :-)

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Posted on Jan 02, 2017

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SOURCE: Flipper Error

Hi There,

Can you let me know the error number?
It should look like '200:??' or similar. This number tells you exactly what was happening before the error occured.

Where exactly has the card stopped when you get the error?
Is the blank side facing up or down?

Here's a few things to check;

NOTE: Later models of the Tango 2 printer has a white Mylar shim fitted to the end of the platen (where it exits the print engine to the flipper unit. This is very easy to fit. Magicard can supply you with this if you need it. This shim prevented the card hitting the card front sensor when it was fed back to the platen from the flipper to print the card back.

Remove the square panel in front of the lid latch (it slides to the back and lifts out). Check that the Black rubber roller is in the center of the card path. Sometimes it can move to the left.

Turn the flipper round by hand. There is a white nylon roller on the underside. This is held against the Black rubber roller by a flat sprung metal plate. Sometimes the ends of the spring can distort if the flipper had two cards at the same time (check the thickness adjuster behind the Black cleaning cassette.

Lastly, is the front fascia in line with the printer's side panels? If the fascia is loose and is sitting higher, this can cause the flipper to jam (the card hits the card exit molding while flipping.

Make sure you have the latest firmware installed. The firmware version is displayed during boot up. It is also printed on the internal test card if you press the test button on the back.

Latest version is currently V2.05. You can download this here.

Let me know if any of the above helps.

Regards,

MC.

Posted on Mar 20, 2008

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Hello Julie,
I'm presuming that this is in fact a Tango 2e model given the error number (06:11).
If this is an older Tango 2e printer, then the problem could be due to a build-up of old grease on the flipper shaft. The problem is often accompanied with a loud buzzing noise when the stepper motor stalls.
If you follow the instructions in this document very carefully;

http://www.magicardonline.net/temp/flipper_jam.pdf

You will be able to clean off the old grease, and apply a tiny drop of fresh general-purpose grease. The whole process should take no more than a few minutes.

Let me know if you have any problems.

Kind Regards,

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Hello ortunosergio,I'm guessing that since you have the error code, that this is a Tango 2e model. Flipper Jam 06:06 means the printer did not see the flipper's rotation sensor clear while rotating the card. There can be many different causes for this error, some depend on the age of the printer.
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What would be extremely useful would be if you could shoot a small video showing the error as it happens (during the soak test maybe).

Finally, check your printer's warranty status here;

http://www.magicardonline.net


If it's under warranty, then it can be returned for repair free of charge (excluding shipping).


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Regards,


MC.

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