Hi, A while ago I changed from Dial up to SKY Broadband. For dial up I had tesco e-mail. On Broadband I can receive Tesco emails but I have never ben able to send Tesco e-mails. It always fails and reports An unknown error has occurred. Subject , Account: 'tesco', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC0B.
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Since you change your server you may need also to change mail server for your Pipex and the only way to make this work is to contact your Email provider and ask them for the new settings for your email so you can use it with your new broadband...
Currently, the most common way to connect a desktop system to the internet, is by using the network jack to connect to a broadband cable modem or DSL modem. To do either you must have the service from either you cable provider or phone company (For DSL) and have the modem device for the service. Fees run $20 to $50 a month depending on speed you subscribe.
You connect the device to the system using a CAT5 network cable to a RJ45 (8 wire telephone type jack). Some Cable/DSL modems also have USB connection capability for the few systems these days that do not have a built in RJ45 connector To use them, you install the associated software, then connect the USB cable when prompted.
If you don't have Cable/DSL then dial up telephone modem is the next option, this requires a telephone modem that has an RJ11c telephone cord jack connection, most current computers only have a telephone modem as an option, but they can still be bought for around $20 and you will require a dial up internet service (Few remain, one is Netzero in the USA)
Applogies for the copy and paste, but it's rather long winded to type, but sky tools is not the email setting, see below:-
1.Open Outlook Express, click Tools then select Accounts 2. Click the Mail tab, then click Add and select Mail 3. The wizard will start. Type in your name then click Next 4. Enter your email address then click Next 5. Leave the My Incoming Mail Server is a POP3 Server drop down box as POP3. In Incoming Mail Server enter: pop.sky.com (all lowercase, no spaces). In Outgoing Mail (SMTP) Server enter: smtp.sky.com (all lowercase, no spaces). 6. In the Account Name Box enter the first part of your @sky.com email address (everything before the @ sign). In the Password Box, enter the password for your @sky.com email account, then click Next. 7. Click Finish 8. To complete the acount creation process click Tools then select Accounts 9. Click the Mail tab, then click Properties 10. Click the My server requires authentication box to place a tick inside. Click OK 11. Repeat the above process for each mail account you want to set up, including sub accounts. Each sub account will have a different email address and password. If you're having trouble sending email from Outlook Express (or other email software), it may mean you need to switch on SMTP authentication.