Question about HP Officejet J5780 All-In-One InkJet Printer

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Fax will not send or receive

Get a printout that says Error 388? What is it?

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Hi, 
please click on following link, 
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc=en&docname=buu02549

that error is becoz of poor line condition, there is a work around for that.......
click setup and scroll down to advanced fax set and click ok and scroll down to fax speed and resduce the fax speed to meduim, it should resolve teh issue.

Regards,  raj_p5983 

Posted on Jan 23, 2009

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  • 4 Answers

SOURCE: fax not working Error 388

I used to have the same problem anytime I tried to use the fax. Drove me crazy. The problem for me was that whenever HP software updated it corrupted the installed software and I had to reinstall the program.

I finally ended up copying the files from the install disk on to the hard drive so I could find it quickly when I needed it and HP would repair itself using the hd installation files.

You might also check the back of your printer to make sure that none of the cords are lose or the usb isn't loose from the pc. This will cause it to have problems with the handshake. I found especially during warm weather that they tended to get loose because of expansion.

Hope this helps...

Posted on Aug 27, 2008

laxmankumar
  • 191 Answers

SOURCE: Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send

Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

Posted on May 23, 2009

  • 121 Answers

SOURCE: my hp4225 do not sent or receive fax messages, error 388*

hiii
well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Posted on Sep 03, 2009

  • 30 Answers

SOURCE: Fax will not send nor receive - error 388. How do

The error code that you get is caused if there is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Posted on Jan 25, 2011

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Error could be caused by the fax machine that you are sending to.
So you can receive faxes, but can't send them. Is it just the one number that causes the error, or is it all faxes sent that cause the error?
What I like to do on fax troubleshooting calls, is to call the phone company that the site is using. Tell them that you are having fax problems, and ask them to test the line.

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Fax will not send nor receive - error 388. How do I fix?


The error code that you get is caused if there is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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My hp4225 do not sent or receive fax messages, error 388*


hiii
well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Office Equipment & Supplies

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

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1 Answer

When trying to fax connects ok but comes back failed error 388


A list of HP aio error codes:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

You could try running the Fax test. Press setup > Tool> Run Fax test.

This will give you instructions about what you need to check and what you need to do if it failed on some of the tests.

Then try to send a fax to the HP fax test server detailed below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259105&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

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1 Answer

What is error 388


there is not error code for the OfficeJet 4315. however, there are similar code for other Hp printer.
error "388" is lised as unable to detect T30 frames. in other words, the machine fail to establish comparable connection. this can be the machine trying to send out fax in high speed, or the phone line problem.
consult the user manul how to set a lower transmission rate, or try to send the fax at a differnt time of the day . If that still give you problem, please call the phone company and have they look a the phone line.

Nov 10, 2008 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Can't fax in or out with my L7680


386

387

388

389

390

391

392

393

394

395 The machines were unable to complete the handshake.

*Try to send the fax at a time when telephone line conditions have improved

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1 Answer

Fax


error code 388 says :-
Unable to complete the handshake.

*Try to send the fax at a different time when telephone line conditions have improved.

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