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The website says to check and make sure its not jammed with pencil lead or something else. unplug it take the shavings bin out and flip it upside down so you can look into the sharpeners. Rotate them by hand till you can see the open side of the blade then use a unfolded paper clip and slide it in the path the pencil would usually take. This should knock anything loose the would be jammed in there. If it passes through to where you can see the point you should be clear. If you didn't dislodge anything or it still doesn't sharpen but the blades spin when you try to use the sharpener, then there is a tab that can get jammed back that needs to be in the foreword position. The tab is located where the tip of the pencil would point if it was actually being sharpened. if you run the paper clip through the machine (just like when trying to dislodge something) the tip of the clip will touch the tab. make sure its not jammed back (away from the opening/pencil) it should be as far forward as possible for the blades to engage. I hope this helps! This has been jammed many times by pencil shavings or gunk on my wife's (elementary school teacher) pencil sharpener.