Question about Tomtom One XL GPS Receiver

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TomTom GPS Model 4EV52 Z1230 Can't acquire Satelite

Screen says it cannot locate satalite. Don't know where pin reset hole is to see if that is the problem. Don't know web site where update info may be found

Posted by Anonymous on

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Posted on Jan 02, 2017

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SOURCE: gps tomtom reset

No problem. Just go to "support" on the TomTom page and then... 1) Select Your Product 2) Select Your Model 3) Define Problem -> Select "Repairs and Service" Now do what I do. Press and hold the control ("Ctrl") key and hit the letter "F". This activates the "find" function in Internet Explorer. Now just type the word that you are looking for. In this case, type "reset" in the box and hit enter. Wha-la! Hope this helps!

Posted on Sep 12, 2007

SOURCE: navgo sy885

The date and time settings.....ignore that it says GMT...actually click on it to change it to something else, then the correct one and tick the daylight saving box.

Posted on Jul 24, 2008

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SOURCE: no maps found

Easy solution: [TomTom HOME] - [Tools] - [Use Latest Map Guarantee]

This helped me, after interrupted download destroyed the map with "No maps found" as result.

Althought before that I did several other things, partially on my own, partially thanks to TomTom support. They might or might not be necessary for it to work. Here they are:

== Followed TomTom advise:
"In Home v2.xx

Tools/Preferences/Folder preferences/Downloads/Browse and delete the downloads folder

Exit Home by right clicking the HOME icon in the Windows sys tray ( next to the Windows clock ) and then open it again
Via Start > Programs ( this will create a new downloads folder)

Log-in again ( Very important) and click on update your device
Please ensure that you have the latest version of Home installed [..] and that you are logged in ( File > log In )"

== Before that I had done this:
1) Removed in user directory "[..]\My Documents\TomTom\HOME\Download\map\Western___Central_Europe_2GB".

2) In the root directory of the device removed directory "Western_and_Central_Europe_2GB".

(After this I also did complete uninstall of TomTom HOME 2, with following manual removal of directories (1) "[..]\My Documents\TomTom\HOME", (2) [..]\Application Data\TomTom\HOME", (3) "C:\Program Files\TomTom HOME 2", rebooting and following re-installation, but possibly that was an overkill)

...Now suddenly everything works just fine.

Posted on Feb 27, 2009

  • 1 Answer

SOURCE: Tomtom not finding gps satellites

i had exactly the same problem, i dont really know how i solved it but first i thought it could be a memory problem slowing the gps signel so i reset the tom tom to factory settings then downloaded the updates from the tom tom home program of corce i lost all my destinations but i didnt want to do a back up just incase one of the updates had a virus or something so if u want to keep them i sugest u write them down first.and then i got a safty pin and pressed the reset button underneath where the memory card goes twice the second time i held it down for about 10 seconds then i looked for updates again from tom tom home. after that in tom tom home there is an option where u can operate your tom tom on your pc so i tryed that and i put in a destination on the pc and clicked on demo tour so i watched the route first it was a bit slow but started to speed up a little. after it had finished i un plugged the sat nav and went for a walk with it around the house soon as i went out side and set a destination it found 6 gps signels,make sure yhe battery is charged to at least half. well i hope anyone who follows my steps gets the same results, thought i lost 200 quid cos i have had it over two years and its only guarenteed for 12 months. well good luck.

Posted on Apr 01, 2009

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SOURCE: I have TOMTOM ONE XL. Lost Pin code and can't

Posted on Apr 13, 2009

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theres a little hole next to the power button. its a reset button you will have to use a pin or paper clip. That should reset it! or maybe its on the bottum! depends what model

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The most common problem to this is because the TomTom doesn't know it's current location.  It may be that you last used your device a long distance from where you currently are now.  I don't know how long you waited for the gps signal to acquire but it can take up to 10 minutes (even on military aircraft if they don't know current location).  
Power it up and press on the signal strength icon.  That will bring up your satellite tracking status.  If it don't look like it's doing anything, then your gps has probably malfunctioned.  If it looks like it's acquiring satellites, then give it a good amount of time (10-15 minutes) to see if it can find your location.  I recommend doing it outside of your vehicle with no satellite obstructions to make the process go faster.
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Which model is it ?
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Take out the map card then turn the unit on.Push the pin into the reset hole at the base.
You will then get the start screen and the maps will reload once you replace the memory card.
On the 7 series, simply hold the on button down for approx 15 seconds until the start screen begins to show.

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Try to reset the device. I used to have a Tom Tom 500, which has the same problem. 

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Blank screen

Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.

If its NEW take it back!

contact tomtom about the problem...

Dec 16, 2007 | Tomtom ONE GPS Receiver

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