Question about Apple MacBook Pro Notebook

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My apple MacBook Pro won't start - it has a grey screen with a thinking circle that has been turning for 2 hours.... how do I get it operational again?

Screen grey with apple icon and a thinking circle moving for over 2 hours.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: macbook start up problems

We'll that happened to me also.. i researched and found if you goto apple.com and look up support for macbook. Look for .pdf macbook repair manuel. There you'll get start up procedures. turn off power. Then load start disk, hold down "alt/opt" button and then turn power on. Wait for a min or two and then you'll see your hard drive and start disk to choose from. Choose start disk and click enter. Be sure your disk isn't scratched.. i had that problem. Then wait... it takes awhile so be patient. You'll get the whole set up again. DONT ERASE YOUR PRIOR DISK!!! Thats where i screwed up! So.... you should be able to get what you want .. if not.. its a new hard drive you'll need to buy... i'm heading to Best Buy and the Geek Squad for my help!

good luck!

Posted on Jun 01, 2008

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TechStuff
  • 11 Answers

SOURCE: Turning on my macbook- all i see is white screen and 'no' sign

Apple has a troubleshooting document about this here: http://support.apple.com/kb/TS1892
Normal procedure is to reset the NVRAM and PRAM then "remind" your Mac where to find the system folder. (This problem sometimes happens when the system folder is moved, renamed or deleted.)
It may be necessary to reinstall the operating system. (Fortunately, if you use the "archive and install" option, you can do this without erasing the hard drive or losing your user data.)

Posted on Nov 19, 2008

  • 3 Answers

SOURCE: macbook Startup Never ending Apple Logo and Circle

try holding down the alt(option) key when starting up it should give you a list of startup options, it sounds like you dont have a astartup disk (an operating system) installed.

Posted on Dec 12, 2008

  • 6 Answers

SOURCE: Macbook Error

It's not finding your operating system. Could be failed hard drive, corrupted registry or a start up disk error. Have you tried starting on the Macbook Pro install disk 1? If not, insert the disk while it's starting up, it and hold down "c" key. When I comes to the start up window, click the right arrow button, proceed to the install window but don't install! Instead select "disk utility" under the pull down menu (upper left hand corner of the screen). Select the hdd in the upper window and click the "repair" button. Repeat the repair again after is finishes. If there is no hdd icon in the upper window, the hdd is probably fried and needs to be replaced. Hope this helps.

Posted on Jul 29, 2009

MacAppleTech
  • 206 Answers

SOURCE: Grey Screen Apple Start up issue

It appears there may be a possible startup item or issue with your firmware, which may be causing this issue, so I am going to provide some procedures in order to help you resolve this gray screen issue. But first, let me help you remove that disc first:

font.f1 {font: 13.0px Myriad Pro} font.f2 {font: 14.0px Myriad Pro} Procedure #1 - Ejecting CD from drive
Here are some steps I recommend you try to resolve the issue with the disc not ejecting properly

• Reboot your Mac
• Hold down your Mouse button(s) prior to the Apple Chime
• Keep holding the mouse button down while your Mac boots up
• The disc should eject before you reach your Desktop
• When it does, simply release your mouse buttons.
-------------------------------------------------------------------
If this does not help resolve ejecting the disc in your Macbook's drive, you are going to have to take more of a command-line approach:

font.f1 {font: 12.0px Helvetica} -EJECTING DISC USING TERMINAL-

From your Desktop:
•Click anywhere on a blank space on your desktop. Now you should see Finder listed near the Apple menu icon.

• From the Finder menu, click on Go, then Utilities from the
drop-down menu. This will take you to your Utilities folder.

• Locate and open the Terminal utility
• At prompt, type: drutil eject

• Now
press the Return key on your keyboard

(NOTE: If you have a CD/DVD drive with a tray, type: drutil tray open press the Return key on your keyboard )en
• This command line should eject the disc from the drive, unless there are mechanical issues with the drive within your Macbook.
---------------------------------------------------------------------
At this point the disc should be ejected from your Macbook. If this is the case, then I will now need to direct you back to Safe Boot mode, but with a little twist, from what you may have tried when you last when to Safe Mode:
-----------------------------------------------------------------------

I am going to have you take your Mac into Safe Mode to see if we can't remove a possible folder(s) that may be affecting your Mac's start up function.

Try these steps:
-SAFE BOOT MODE-
• Reboot your Mac
• Upon restarting your Mac, press the Shift key.
• Hold the Shift key until you see a White Screen with Gray Apple icon and eventually a spinning gear.
• When you see the Spinning gear, release the Shift key.
• Allow the Mac to continue booting up. Also this may take a little while.
(NOTE: this may take anywhere from 5 to 15 minutes to load to the Safe mode screen depending on the performance of your Mac, but if it exceeds this time, shutdown your Mac and try just once more. It may have just frozen up the first time around for you.)
• You are going to enter the Safe Mode (which looks like your main desktop environment the only difference is certain start up items are disabled.)

• Once within the Desktop in Safe Mode
• From the Finder Menu, click Go> Go to Folder
• Type in this line: /System/Library/StartupItems
• This path, is going to take you to the System Library folder which has all of your Mac OS X Startupitems.
• Remove all of those folders to the Trash.

*Reboot your Mac normally and see if you can access your normal User desktop environment.

--------------------------------------------------------------------------------
Post back to me, if these particular Safeboot procedure does not help. Thanks!

Regards,

-Mactechtrainer



Posted on Feb 02, 2010

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