Question about Philips E-Box FTR9965 DTV Receiver

2 Answers

Hi, we have a Philips Plasma TV with receiver box, serial # FTR9965/17S. Recently we hooked a sound bar up to it. It still worked fine for a day, but the next day, the screen was black, the little light on the TV kept blinking red, yet you could still hear sound through the soundbar, and it sounded as if the TV was channel surfing. Weird. We had a Philips tech guy come out to try to fix it. He worked on it a week, brought it back, it worked for 5 min, then same scenario. he took it back with him again and told us today that the receiver box was broken, but that Philips stopped making them. Does this sound valid to you? Seems sketchy, I think. Any way I could fix this? also, would the TV also work without the receiver box, if hooked up directly to the cable? or does it have to run through the receiver box? Thanks, Michaela

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  • mmarchardt Jan 26, 2009

    The receiver box came with the TV and is also from Philips. I'm sorry, I cannot access the model number of the Tv right now, because it is still with the Philips repair guy until tomorrow. However, after having spoken to him, he said that the circuit board inside the receiver box is shot. And Philips does not make those receiver boxes anymore (maybe not even the entire TV set, who knows), and therefore the whole set can be trashed, including the Plasma. Grrrrrrr...

  • mmarchardt Jan 27, 2009

    Believe it or not, no serial number on the manual. However, myboyfriend wrote it on a post-it note and stuck it in there, and it saysserial # BZ000409 661404, and model number # 42FD9954/17S. Those mustboth be for the plasma TV, while the model number I mentioned abovemust be for the receiver box.
    Thanks for helping, I really appreciate it.
    Michaela

  • mmarchardt Jan 27, 2009

    Hm, after doing a bit of online research, I think the plasma screen may be considered a "monitor", and the receiver box is a "tuner" that enables you to watch TV on the "monitor".

  • mmarchardt Jan 27, 2009

    OK, thanks. I will talk to the tech today and maybe even Philips about the possibility of using a different model tuner that matches the TV outputs, as you described. I'll also check out the link you sent me. The good news is that the tech confirmed that the TV/monitor is in working condition, it's just the circuit board inside the tuner that's the culprit.

  • mmarchardt Jan 27, 2009

    Interesting update. Just got off the phone with Philips and we talked to a guy there who has been with Philips ever since they started making Plasmas. He confirmed that the screen is just a monitor, and back then they made these tuners/receiver boxes so people could use their screens to watch TV. He said as long as the screen is working, we should not need the tuner, we could just directly hook a digital cable box up to the screen, and it should do the trick. So, I suppose I'll be upgrading to digital cable and hooking their box up directly to the screen, and it SHOULD work. I'll let you know...

  • mmarchardt Feb 02, 2009

    Alright, the trick with just using a digital cable box instead of a tuner did NOT work. Boo Philips. We're still gonna try to purchase a different model tuner to see if that works, and if not, I guess we will be trashing the whole damn thing and buying a new set. Won't be Philips again, I'll tell you that much.

  • Steve Allison
    Steve Allison May 11, 2010

    Receiver box?
    Does it (box) also have the Philips name on it or is from elsewhere?
    Did the 'box' come after the TV set itself?
    Is it possible the tech said 'tuner?'


    If this came with separate 'box,' I've never heard of that arrangement.
    If he meant the tuner and it is no longer available, I'd cross Philips (now Funai, which is even worse) off of my list of replacement brands.


    You posted only the serial number which is of no use to us; the model number would be though.
     

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Does the reciever box take the place of the inputs that are normally on the TV it self?

Posted on May 21, 2009

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  • Philips Master
  • 5,568 Answers

If you have the owner's guide at home, shoot me the model number from the set itself; it should be shown on the guide.
If I can determine the nature of the 'receiver box,' perhaps I can suggest a work-around. I have a feeling that is a converter of some kind and it may be of a type not brand dependent; i.e., replaceable with another brand.
I'd really like to help you and gain some insight into this problem too.   

Posted on Jan 27, 2009

  • Steve Allison
    Steve Allison Jan 27, 2009

    Since receivers (or tuners) don't care about screen size, this:


    # 42FD9954/17S


    is your model number; the serial number isn't of much use unless one is looking for recall or upgrade information as there may be 'tweaks' done during production.


    It finally struck me, after reading a bunch of posts, that you really don't have a TV set but rather a monitor with which you can use an external tuner.
    The main set cannot receive anything, it can only display a number of different signals from a variety of fairly standard inputs.


    This means your set is not useless, but you will have to acquire another 'set-top' box with outputs that match what your display has available.


    I don't know if you are paying a ton of money to this TV tech but if he is willing, he could fairly easily choose a box (with a matching remote) that would allow you to continue using the Philips.


    Check this link:


    External tuners 


    If you take the time to study into the subject a little and call one of these companies to describe what you need, I think you could be viewing again in a few days.


    If you do follow this route and find a workable solution, please postback with details, I saw several other posts from frustrated owners and your findings may help them as well.  

  • Steve Allison
    Steve Allison Feb 02, 2009

    He said as long as the screen is working, we should not need the tuner, we could just directly hook a digital cable box up to the screen, and it should do the trick.


    Wow! If Philips employs people with so little understanding of 'how things work,' it doesn't surprise me that they have problems.


    You may have already learned this but  . . . cable boxes output a signal on channels 3&4 which means your set has to be able to see one or both of those and it simply cannot do it without having a tuner.
    There are a half-dozen different ways to connect a digital signal to a monitor but only a tuner has the selective frequency capabilities to see any channel.


    The link I sent a while back was for this kind of tuner and it will put out a signal that is digital (or analog, as from an antenna) in nature which your set can see, once the tuner is set to channel 3 or 4. 
    Your set's setup menu is also in play here to select which input to look for; the tuner may have S-video, VGA, Composite or Component outputs.
    Using Dish Network DV 522, one of ours is set up using S-Video + separate audio cables while the other (remote from the receiver) has to be set for 'Tuner' input since it is connected by coaxial cable to the receiver.    


    It isn't junk yet if you use the 'External tuners' link from the previous message. 

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