Question about Philips E-Box FTR9965 DTV Receiver

2 Answers

Hi, we have a Philips Plasma TV with receiver box, serial # FTR9965/17S. Recently we hooked a sound bar up to it. It still worked fine for a day, but the next day, the screen was black, the little light on the TV kept blinking red, yet you could still hear sound through the soundbar, and it sounded as if the TV was channel surfing. Weird. We had a Philips tech guy come out to try to fix it. He worked on it a week, brought it back, it worked for 5 min, then same scenario. he took it back with him again and told us today that the receiver box was broken, but that Philips stopped making them. Does this sound valid to you? Seems sketchy, I think. Any way I could fix this? also, would the TV also work without the receiver box, if hooked up directly to the cable? or does it have to run through the receiver box? Thanks, Michaela

Posted by on

  • 5 more comments 
  • mmarchardt Jan 26, 2009

    The receiver box came with the TV and is also from Philips. I'm sorry, I cannot access the model number of the Tv right now, because it is still with the Philips repair guy until tomorrow. However, after having spoken to him, he said that the circuit board inside the receiver box is shot. And Philips does not make those receiver boxes anymore (maybe not even the entire TV set, who knows), and therefore the whole set can be trashed, including the Plasma. Grrrrrrr...

  • mmarchardt Jan 27, 2009

    Believe it or not, no serial number on the manual. However, myboyfriend wrote it on a post-it note and stuck it in there, and it saysserial # BZ000409 661404, and model number # 42FD9954/17S. Those mustboth be for the plasma TV, while the model number I mentioned abovemust be for the receiver box.
    Thanks for helping, I really appreciate it.
    Michaela

  • mmarchardt Jan 27, 2009

    Hm, after doing a bit of online research, I think the plasma screen may be considered a "monitor", and the receiver box is a "tuner" that enables you to watch TV on the "monitor".

  • mmarchardt Jan 27, 2009

    OK, thanks. I will talk to the tech today and maybe even Philips about the possibility of using a different model tuner that matches the TV outputs, as you described. I'll also check out the link you sent me. The good news is that the tech confirmed that the TV/monitor is in working condition, it's just the circuit board inside the tuner that's the culprit.

  • mmarchardt Jan 27, 2009

    Interesting update. Just got off the phone with Philips and we talked to a guy there who has been with Philips ever since they started making Plasmas. He confirmed that the screen is just a monitor, and back then they made these tuners/receiver boxes so people could use their screens to watch TV. He said as long as the screen is working, we should not need the tuner, we could just directly hook a digital cable box up to the screen, and it should do the trick. So, I suppose I'll be upgrading to digital cable and hooking their box up directly to the screen, and it SHOULD work. I'll let you know...

  • mmarchardt Feb 02, 2009

    Alright, the trick with just using a digital cable box instead of a tuner did NOT work. Boo Philips. We're still gonna try to purchase a different model tuner to see if that works, and if not, I guess we will be trashing the whole damn thing and buying a new set. Won't be Philips again, I'll tell you that much.

  • Steve Allison
    Steve Allison May 11, 2010

    Receiver box?
    Does it (box) also have the Philips name on it or is from elsewhere?
    Did the 'box' come after the TV set itself?
    Is it possible the tech said 'tuner?'


    If this came with separate 'box,' I've never heard of that arrangement.
    If he meant the tuner and it is no longer available, I'd cross Philips (now Funai, which is even worse) off of my list of replacement brands.


    You posted only the serial number which is of no use to us; the model number would be though.
     

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

Does the reciever box take the place of the inputs that are normally on the TV it self?

Posted on May 21, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Philips Master
  • 5,568 Answers

If you have the owner's guide at home, shoot me the model number from the set itself; it should be shown on the guide.
If I can determine the nature of the 'receiver box,' perhaps I can suggest a work-around. I have a feeling that is a converter of some kind and it may be of a type not brand dependent; i.e., replaceable with another brand.
I'd really like to help you and gain some insight into this problem too.   

Posted on Jan 27, 2009

  • Steve Allison
    Steve Allison Jan 27, 2009

    Since receivers (or tuners) don't care about screen size, this:


    # 42FD9954/17S


    is your model number; the serial number isn't of much use unless one is looking for recall or upgrade information as there may be 'tweaks' done during production.


    It finally struck me, after reading a bunch of posts, that you really don't have a TV set but rather a monitor with which you can use an external tuner.
    The main set cannot receive anything, it can only display a number of different signals from a variety of fairly standard inputs.


    This means your set is not useless, but you will have to acquire another 'set-top' box with outputs that match what your display has available.


    I don't know if you are paying a ton of money to this TV tech but if he is willing, he could fairly easily choose a box (with a matching remote) that would allow you to continue using the Philips.


    Check this link:


    External tuners 


    If you take the time to study into the subject a little and call one of these companies to describe what you need, I think you could be viewing again in a few days.


    If you do follow this route and find a workable solution, please postback with details, I saw several other posts from frustrated owners and your findings may help them as well.  

  • Steve Allison
    Steve Allison Feb 02, 2009

    He said as long as the screen is working, we should not need the tuner, we could just directly hook a digital cable box up to the screen, and it should do the trick.


    Wow! If Philips employs people with so little understanding of 'how things work,' it doesn't surprise me that they have problems.


    You may have already learned this but  . . . cable boxes output a signal on channels 3&4 which means your set has to be able to see one or both of those and it simply cannot do it without having a tuner.
    There are a half-dozen different ways to connect a digital signal to a monitor but only a tuner has the selective frequency capabilities to see any channel.


    The link I sent a while back was for this kind of tuner and it will put out a signal that is digital (or analog, as from an antenna) in nature which your set can see, once the tuner is set to channel 3 or 4. 
    Your set's setup menu is also in play here to select which input to look for; the tuner may have S-video, VGA, Composite or Component outputs.
    Using Dish Network DV 522, one of ours is set up using S-Video + separate audio cables while the other (remote from the receiver) has to be set for 'Tuner' input since it is connected by coaxial cable to the receiver.    


    It isn't junk yet if you use the 'External tuners' link from the previous message. 

×

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I setup philips sound bar htl4115b to a toshiba tv 40e210u


It is much easier it you use a Optic cable because this is how you receive digital audio. Are you using a cable box that has HD? Are you using DirecTv or DishNetwork?
Need the answers to these questions.

Dec 27, 2014 | Philips Televison & Video

1 Answer

Can't get sound out of Boston soundbar when hooked up to 46" LCD Philips? Soundbar works fine when hooked directly to iPod.


You may have to go into the settings on the tv and turn off the internal speakers in order to get audio out of the jacks on back.

Dec 27, 2012 | Boston Acoustics Tvee Model 25 Sound Bar...

2 Answers

The receiver doesn´t work. When i switch on,


the solution: Fount of energy broken and 50€ less in the pocket...lolo

Aug 14, 2009 | Philips E-Box FTR9965 DTV Receiver

1 Answer

Denon avr-1907 sound from TV stopped working


Help with hooking PS3 to a Denon Receiver. It worked before, but I had to move everything to a different location and when I hooked it back up the PS3 has sound but no picture. I have it hooked directly to the receiver with and HDMI cable (the receiver is hooked up to our cable box which is directly hooked to the tv via HDMI cable).

Jan 03, 2009 | Denon AVR-1907 Receiver

1 Answer

DVD player not working properly


I have a DVD player, a VCR player, a TV set all hook into an RCA RT2250 Audio/Video receiver. Everything was working fine until 2 days ago. Now the DVD player gives me a great pix but no sound. The VCR,and TV are just fine and I have checked everything out, speaker connections, mute buttons, etc. and nothing seems to be wrong. I am thinking that some thing in the receiver got fried. Is it repairable?

Dec 13, 2008 | Electronics - Others

2 Answers

Green screen


I am a TV repair technician and what you are experiencing with your plasma and PS3 is a HDMI compatibility problem. The Philips plasma and the PS3 electronic handshaking (EDID) are not right. This happens alot with an older version of HDMI like 1.1(Philips Plasma) and a newer version of HDMI 1.3 (PS3). A tv firmware or PS3 firmware update will not resolve the problem. I would recommend using the HD component video cables and that should work just fine for playing High Definition BluRay movies.

Oct 05, 2008 | Philips 42PF9966 42 in. HD-Ready Plasma...

1 Answer

Setting up receive set top box and tv for surround sound


Plug the TV to an open channel on your receiver via this output:
*Rear, 1 x Digital audio output (coaxial) ( TOSLINK )
This will look like a single RCA output plug.
Set that input channel on your receiver to some sort of virtual surround mode because it doesn't look like your HDTV has a decoder in it (meaning it will come out stereo and the receiver will have to fake it).
Turn the volume all the way down on the TV and use the receiver to control TV volume just as you do with DVDs.

*Substitute this with the digital audio output on your set top box if you are sending video only to the TV from the set top box (component, DVI or s-video connections). So video goes to the TV, audio to the receiver.

Feb 03, 2008 | Televison & Video

1 Answer

Philips plasma


I had this problem. If you are saying it happened on your plasma screen rather than the receiver box, then the problem can be that the power source inside the plasma needs to be replaced.But Philips will charge a fortune for just looking at the TV. So you might as well take it to your local repair shop.

Jan 15, 2008 | Philips FTR-9964 Tuner/Receiver for Plasma

2 Answers

Philips FTR 9964 Receiver Problem


The problem is in your cable connection on the back of your monitor or Box. I had the same problem and solved it by reattaching the VGA cable that was loose.

Nov 14, 2007 | Philips FTR-9964 Tuner/Receiver for Plasma

Not finding what you are looking for?
Philips E-Box FTR9965 DTV Receiver Logo

282 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Televison & Video Experts

The Knight
The Knight

Level 3 Expert

72670 Answers

matt martin
matt martin

Level 3 Expert

1207 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Philips Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...