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Hi I have a Copy of Family tree maker 2012 platinum uk,for the last 3 months it has been playing up,every thing works ok when the program first opens after a while the fonts go very large even with font box ticked or un ticked. Then all the words are cut in half and I have to close the program and start again,i have been in contact with Ancestry AU they told to uninstall and reinstall it did not help,this is a great program and the third one I have purchased I hope you can help me

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6 Suggested Answers

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 219 Answers

SOURCE: Font Issues.

I'm sorry, this is beyond me now. However I do not believe the font or printing the bar-code is the problem. I believe for some reason the device that generates then prints the bar-code isn't storing information correctly to notify other computers or scanners that the bar-code just printed is authentic.

Your best bet in this matter is to contact Newline Computing Systems and try to get in contact with Simon Anderson.

I think they will be better capable of determining what is causing the problem. Once again, I'm sorry I couldn't help you fix the problem. However I'm not familiar with the system which is therefore hampering me from assisting you properly.

Hopefully you get the problem resolved.

Posted on Mar 23, 2009

  • 326 Answers

SOURCE: Can not determine if this program will run on Windows Vista 64bit

Sounds like Compatibility Mode may help.

To configure the compatibility mode for an application, just locate the installation directory and right click on the .exe, selecting Properties from the menu.
Select the Compatibility tab:
You can choose to run the program in Windows XP compatibility mode, or even all the way back to Windows 95 compatibility.
Probably the most useful setting to start off with would be to disable the visual themes and desktop composition, if you can't get things working. If you are trying to run a video game, you will often need to choose "Run this program as an administrator". You'll have to play around with it, but most likely you can get your application working this way.

Good Luck

Posted on Apr 14, 2009

  • 31 Answers

SOURCE: cant install family tree maker

Hi, I have found some hints. It looks like Microsoft .net Framework 2.0 has to be installed on your system Take a look at and This error is a typical mistake for setup routines and I think the installation routine was not tested good enough by the manufacturer.

Posted on Jun 16, 2009

  • 7 Answers

SOURCE: just bought new family tree maker 2008

Check settings of any third-party security suite/firewall. See if FTW
(FTM.exe) needs to be granted permission to access the internet. Also I belive there are update for that program diue to issues

Posted on Jul 30, 2009

  • 6 Answers

SOURCE: unit stopped working condenser & air handler

Your question is very vauge. If you are "absolutely" sure breakers "in all locations" are fine, then I will give you the troubleshooters way to find problem. BE AWARE, SOME OF THESE SUGGESTIONS REQUIRE KNOWELEDGE OF ELECTRICAL CIRCUITRY. UNQUALIFIED PERSONS SHOULD NOT ATTEMPT.
Before getting technical, if you have a digital thermostat, it may be that you have one that requires batteries. replace these.

1. if nothing runs and breakers (high voltage) are ok, then you most likely do not have 24V control voltage or 24V switching. This leaves us to look at transformer in air handler or thermostat problem. The transformer in your air handler is usually where all your control power come from unless you have a battery powered Thermostat.
2. if you hear a "very faint" hum in your air handler or furnace, it is most likely your 24V transformer is OK. If you do not hear a hum, there may be a power problem. This could be bad transformer, bad fuse for transformer, or no power to transformer, or simply a good quiet properly operating transformer. An electrical meter is really only way to tell.

Any further checking would require a professional.

Posted on Aug 23, 2009

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Operating on Windows XP. Family tree maker8 won't open

1.Requires it to be run in Windows XP Compatibility mode.
2.Ftm.exe is not signed aka doesn't have a publisher prompting user account controls in Windows 8. (Security issue)

Compatibility mode for FTM 2012 in Windows 8:
1.From desktop, right mouse click on FTM Icon on the taskbar
2.Hover over "Family Tree Maker 2012" and right mouse click again to get Properties
3.Click on Properties
4.Choose Compatibility tab
5.Under "Compatibility mode", check box "Run this program in compatibility mode for: Windows XP (Service Pack 3)" Side note: after utilizing "Run compatibility troubleshooter" this is the resolution I got.
6.Click okay and test to see if program opens properly.

Note: due to the ftm.exe not having publisher info, each time I open file, I get security prompt to allow unknown publisher to make changes to my computer. Family Tree Maker must address this issue.

Jun 08, 2015 | Computers & Internet

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My printmaster platinum 2012 will not open.

Try re-installing software. For more detail on cause. Right click on My Computer > Manage > Event Viewer > Application and check errors / warnings based on source.

Aug 26, 2012 | Broderbund PrintMaster Platinum

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I have family tree maker version 6, i recently bought a macpro and wanted to transfer my files which are extensive. i had to wait for family tree maker mac version which i now have but the files wont...

Try saving a copy of your family tree as a .GED file. for example "familytree.ged" onto a USB drive or disk, then put said disk in your MAC, open family tree maker and try and import your tree.

Files using the .ged extension seem to be the most portable.

Feb 26, 2011 | Broderbund Family Tree Maker Version 6 -...

1 Answer


The short answer is yes, Family Tree Maker 2010 is fully compatible with Windows 7.
The Family Tree Maker team has been working with Windows 7 for several months-even prior to the release of Family Tree Maker 2010. Since the "Release to Manufacture" (RTM) version of Windows 7 was released last August, we have done additional testing in our labs as well as with alpha and beta customers with no indication of incompatibility. Family Tree Maker 2008 and 2009 are also compatible with Windows 7.
As a point of interest, it may be helpful for people to know that we continually test Family Tree Maker with 32-bit and 64-bit versions of Windows XP, Windows Vista, and Windows 7.
If you find a problem while running Family Tree Maker on your operating system, the best course of action is to contact customer support which can usually help you identify and solve the problem.

Dec 02, 2010 | Broderbund Family Tree Maker 10 Full...

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Family Tree version 10 - error 1037 with HELP file

Most probably your software is a 32 bit program.

Go to this link at microsoft probably it help you.

Jul 11, 2010 | Broderbund Family Tree Maker 10 Full...

2 Answers

When i switch on a box comes on in centre of screen saying "an unhandled exception has occured in application"I cant remove it as it wont close (have to switch off at switch) new surfer!!!! A family tree...


This is just a minor software bug thats all.

Try booting into safe mode.

Do this be repeatedly pressing F8 during switch on until you are offered boot options.


Windows should continue to boot.
You will be offered a YES NO option just before windows opens up select YES.

You can try a system restore from here to an earlier point in time

Another option is from the boot options screen select LAST KNOWN CONFIGURATION THAT WORKED

Once you are in windows use add/remove programs to remove the family tree maker.

then restart.

after you have re-started go to the software website and see if there are any patches for family tree maker and download then to your hard drive.

re-install the software and then apply any patches without re-starting.

You should be OK from there

Oct 10, 2009 | Dell Microsoft Windows XP Home Edition

1 Answer

Cant install family tree maker

Hi, I have found some hints. It looks like Microsoft .net Framework 2.0 has to be installed on your system Take a look at and This error is a typical mistake for setup routines and I think the installation routine was not tested good enough by the manufacturer.

Jun 16, 2009 | Encore Family Tree Maker 2008 Platinum:...

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Unable to connect to internet in 2008 Family Tree Maker

The easiest fix is to re-install it. It won't delete or change any of your files.

May 02, 2009 | Encore Family Tree Maker 2008 Deluxe for...

2 Answers

Family tree maker platinum 2008

when I open FTM 2008 I get the message that the program was not closed properly and that I should compact the last open file at Tools, Compact file but I cannot go to Tools as the program has not opened. I have tried going to my FTM family file itself but do not see Compact file in this menu. any suggestions. Thanks Claire

Jun 06, 2008 | Computers & Internet

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