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Rolling Picture on Citizen DVD model jdvd3820

When turned on, the picture is constantly rolling. My resseller told me I have to reset the unit. Can you help me with this problem?

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  • 25 more comments 
  • serge_line Jan 23, 2009

    Cleaning VCR head does not resolve problem. The rolling effect starts even without any disk in the player.

  • serge_line Jan 23, 2009

    The problem seems to be like tracking on a VHS player.
    There is no tracking setting options on this unit.

  • serge_line Jan 23, 2009

    I also tried to change cables between DVD and TV without any success.

  • serge_line Jan 23, 2009

    Thank you Guru, I think you have the solution, but I would need instructions how to ckeck the color system for my dvd player.I can't find my owners manual.

  • serge_line Jan 23, 2009

    I realy think it's about colour settings like explained by Guru.

  • serge_line Jan 23, 2009

    Since my TV is hold and cannot change settings, I think I need to reset my DVD player and need instructions for that.

  • serge_line Jan 23, 2009

    Since display is rolling I cannot set up the color setting on DVD.

  • serge_line Jan 23, 2009

    Citizen Model # jdvd3820

  • serge_line Jan 23, 2009

    Thanks Guru, I will try on another TV and let you know later.

  • serge_line Jan 23, 2009

    Thanks Mr Mark.

  • serge_line Jan 24, 2009

    As indicated before the model # is jdvd3820

  • serge_line Jan 24, 2009

    tanks but I need to obtain owner's manual to obtain the procedure to restart the unit.

  • serge_line Jan 24, 2009

    thanks

  • serge_line Jan 24, 2009

    Thanks

  • serge_line Jan 24, 2009

    Since screen doesn't stop rolling, I can't select any region. There must be a way to stop the screen in order to select a region.

  • serge_line Jan 24, 2009

    Nothing happens with this procedure.

  • serge_line Jan 24, 2009

    I'm using standard rca plugs cable, would s-video cable be more appropriate? I have always used rca cable before and never had problems untill today.

  • serge_line Jan 24, 2009

    Thanks but my problem is more about settings on the unit

  • serge_line Jan 24, 2009

    thanks cleaning was already done.

  • serge_line Jan 24, 2009

    For Guru;
    I tried the unit on another TV set and the problem is the same

  • serge_line Jan 24, 2009

    thanks for the info Mohamed,

  • serge_line Jan 24, 2009

    I give up for tonight.

  • serge_line Jan 24, 2009

    It seems that user manual for this product is not available.

  • serge_line Jan 24, 2009

    Only DVD player has the prog/ component video out

  • serge_line Jan 24, 2009

    Thanks

  • serge_line Jan 25, 2009

    Thank you all for your suggestions.
    I will get it repaired by a technician from my resseller.
    It seems that he knows this type of DVD very well.

  • serge_line Jan 25, 2009

    Thank you all for your support,

×

18 Answers

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  • Master
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Does that tv use an analog converter... you may need to purchase a digital receiver box for that tv

Robert

Posted on Jan 24, 2009

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  • Master
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U have to need set eht volatege

Posted on Jan 24, 2009

  • sandip panchal
    sandip panchal Jan 24, 2009

    try to play another dvd its working fine then its ur dvd manufactering problem its happens many time

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  • Ginko
    Ginko Jan 25, 2009

    Test that the DVD is working by hooking it up on a different TV, if the DVD does not work on a different TV, no use in wasting time on this.In that case , just send it for repairs.



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  • Master
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Try spraying the motor and the control with a switch cleaner. Make sure that the cleaner contains a lubricant as well. Also, check the gears on the motor. It is possible that the motor driver IC is starting to go and can not provide the power for consistant movement as well.

Posted on Jan 24, 2009

  • mohammed marika thambi
    mohammed marika thambi Jan 24, 2009

    lets try a complete reset. The owner's manual should have instructions
    on how to force a reset. If not, try unplugging the unit for a couple
    of hours. If the reset doesn't work, I'd start looking in the power
    supply area.

  • mohammed marika thambi
    mohammed marika thambi Jan 24, 2009

    video processing circuitry is faulty

    can diagnose this remotely, but when you change the mode, circuits are
    enabled that normally are not engaged. These circuits are digital
    processing circuits and may be effecting the data lines that control
    the entire set.


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  • Master
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  • Master
  • 2,559 Answers

Sounds like you are using the S-video cable for the connection,If so, try and use a composite cable instead,(it's the yellow one with standard rca plugs)If that does it,you just need a new S-video cable.

Posted on Jan 24, 2009

  • Randy Hough
    Randy Hough Jan 24, 2009

    Here are a few options



    Option 1



    Your DVD Players can play PAL and NTSC and leaves the NTSC at the 30 f/s and just adjust the picture size to PAL, unfortunatly if you TV cant handle a 30 f/s ( 60 cycles/sec) then the result is the scrolling your seeing. Solution(change to the correct format)

    To do this,Open the tray
    Press "setup" button on the remote,a menu will appear
    Press the cursor button ">" on the remote to choose "Preference page"
    Press the numer keys "1 3 7 9" from the remote,
    The tv will then show the region code menu.
    Press the cursor button on the remote to choose your favorite.



    Option 2


    Your DVD player is a Progressive Scan capable DVD player. It is possible that your DVD player is sending its video in a progressive scan format and your TV may only be compatible with an interlaced format. When this happens you can see a rolling picture, a side by side picture and even no picture depending on the TV.

    If it is a progressive scan player, just make sure that the Progressive function is turned off.

    To do this,Open tray and press menu,setting,and turn off progressive scan.

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Pls try:

  • open the try;
  • press "SETUP" button on the remote;
  • a MENU will display;
  • press on </> (left/right) on remote to display "PREFERENCES PAGE";
  • press 1, 3, 7 ,9 on the remote;
  • display will show MENU;
  • press on </> (left/right) on remote to display REGION 1.
Postback results. Good luck and thank you for using FixYa.

Posted on Jan 24, 2009

  • Louie  Role
    Louie Role Jan 24, 2009

    try the unit with a multi system TV set to auto to at least program the MENU/Region.

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  • Master
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THE UP AND DOWN ARROWS FOR CHANEL CHANGING IS ALSO YOUR TRACKING CONTROL!!!!!!!!!!

Posted on Jan 24, 2009

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  • Nate Stansfield
    Nate Stansfield Jan 24, 2009

    HERE IS YOUR MANUAL. COPY AND PASTE IN YOUR BROWSER

    http://gaurang.org/pub/dvd_player.pdf

  • Nate Stansfield
    Nate Stansfield Jan 24, 2009

    SORRY, THAT MANUAL IS FOR SOMETHING ELSE. COULD NOT FIND YOUR MANUAL JUST YET I WILL KEEP LOOKING. BUT HOWEVER, I DID FIND THE INSTRUCTIONS ON HOW TO RESET THE DVD PLAYER
    The solution is bizarre, but it's straight from the manual. Press the
    open/close button on the DVD player so that the disc tray comes out.
    Then, press the '0' button on the remote until the correct display
    comes up.



  • Nate Stansfield
    Nate Stansfield Jan 24, 2009

    If your dvd player is hooked up via RCA jacks, I would suggest try s-video cables. If this does not fix the problem, try swithching aspect ratio in dvd menu. If you have tried different display settings and your player still doesn't work, then the problem is due to the video output board on the player has to be fixed by an electronical repair shop.

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Please Continue the Explanation.....

Posted on Jan 24, 2009

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Keep the unit ON AND THEN press the volume up and down button together.on the fron pannel of the unit and aFTER THAT on remote control also do the same thing to make it also function.

other wise it also
sounds like the update may have changed your video settings. Go to the settings tab and change your video settings to match your television

Posted on Jan 24, 2009

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Hi, 
unplug all the cables and press and hold the ON or power button for 2 min and release.......

Posted on Jan 23, 2009

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Please provide the exact model number of the unit.

Posted on Jan 23, 2009

  • Mark Egan Jan 23, 2009

    That Model number does not come up on Citizens website.

  • Mark Egan Jan 23, 2009

    Can you confirm the model number? The manual will be the most help to you.

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Resetting dvd player u need to hav the manual for tat it would be very much useful else not check tat u hav a button benith the dvd player r behind it press it tat wil do 

Posted on Jan 23, 2009

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  • Master
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Sounds like the update may have changed your video settings. Go to the settings tab and change your video settings to match your television, it will be 480p, 720p,1080i or 1080p I believe.

Posted on Jan 23, 2009

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Hi,
This looks vertical deflection frequency difference like TV is set on NTSC (60Hz) and DVD Player is generating PAL (50Hz) video out signal.
Please check color system of both units (TV and Player) and should be set on either NTSC or PAL.

Posted on Jan 23, 2009

  • 4 more comments 
  • Shahid Electronics
    Shahid Electronics Jan 23, 2009

    You can set color system at AUTO in your TV to resolve the problem.
    I need to know country name where you live.



  • Shahid Electronics
    Shahid Electronics Jan 23, 2009

    Instruction manual is not available for your Citizen DVD Player.
    You can check color setting option in DVD Player Menu.


  • Shahid Electronics
    Shahid Electronics Jan 23, 2009

    please let me know have you checked dvd player menu for color options? without your comments or feedback how can I know or suggest any thing more.

  • Shahid Electronics
    Shahid Electronics Jan 23, 2009

    Thanks for update.
    You can try dvd player on another TV, its 2nd option.



  • Shahid Electronics
    Shahid Electronics Jan 24, 2009

    OK, Tried player on another TV and problem is same.
    This shows that most probably video out buffer transistor in player is damaged / not giving proper composite video output signal 1V p-p

    Here you have another option, hook dvd player through Component Video Out (red-green-blue) if TV and dvd player has this connections facility.




  • Shahid Electronics
    Shahid Electronics Jan 24, 2009


    Comment posted on Jan 24, 2009
    Only DVD player has the prog/ component video out
    ======================================

    Hook the player to another TV having component input to make sure that DVD player color settings are OK and to verify that Composite Video out (yellow) has some problem as written above.
    Thanks.



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Have you tried changing out the cables that you are using yet? It sounds like a problem with the video feed with the cable. The feed is just getting messed up on the way to the tv. I used to run into this problem all the time when I owned my home entertainment company. Cables just go bad sometimes. Let me know how that works for you.

Posted on Jan 23, 2009

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  • 140 Answers

The driver for everything the offer are posted here

You can also get the manuals from the same site.

Posted on Jan 23, 2009

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  • Master
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Hi,
There might be problem is in the VCR head.
So, please clean VCR player Head by a soft cloth or cotton, and let me know the result for further assistance.
Thanks

Posted on Jan 23, 2009

  • rockfixya
    rockfixya Jan 23, 2009

    using another S-Video cable may help isolate the interference, and thinks that will help you..


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