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I have renewed my subscription (payed for it) but is still showing up as needing to be renewed

I Windows 7 and when I click on the Norton icon the window comes up saying that there is 8 days left to renew, which I already have. the order number is NP157816830. Also with this I purchased PC clean up which needs to be used in 30 days. I was told to provide the Norton Live Expert with the order number by calling 888-639-5264 but when tring this number I am told it's not available.

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  • Expert
  • 242 Answers

Actually, speaking with a NortonLive Expert will probably cost you a few bucks (855-825-0551)

Try following the steps on this page:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&docid=kb20100920013943EN_EndUserProfile_en_us&ispid=&lg=en&product=Norton+Billing&pvid=f-billing&version=current

Posted on Jan 14, 2013

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Posted on Jan 02, 2017

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jthome
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SOURCE: Spy Sweeper won't sweep after subscription renewal and upgrade to 5.5

Hello,i have been reading your problem....This is simply because you have too many anti-virus programs running all at once.... I reccomend you remove the other 2 anti-virus software....

thanks for your question,
have a nice day....

Posted on Sep 13, 2008

studangerous
  • 98 Answers

SOURCE: i purchase norton subscription renewal on

Pro-tip: don't use Norton. It's system hog and expensive. Better to use a free antivrus and spyware monitoring program. There's lots available at filehippo.com. I'd recommend AVG antivirus.

Posted on Jun 01, 2010

Ezrahite
  • 2632 Answers

SOURCE: I do not know my

Hi,
Welcome to Fixya. I would like to know if you're referring to the Identity Safe of Norton Internet Security?Please provide the information needed to be able to fix the issue
Thanks

Posted on Jun 18, 2011

Coastsider
  • 331 Answers

SOURCE: I auto renewed my subscription

Assuming you paid the renewal fee online and you verified your payment was recived the software should update rather quickly. Try restarting the computer and see if it shows the proper subscription information. If this does not work, give it a few hours and try again. Contact the company and insure they have the payment reflected. If you received email confirmation of payment, that email usually will contain contact information for technical support or customer service issues

Posted on Aug 13, 2011

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1 Answer

How can I cancel subscription ?


    Turn off Norton Automatic Renewal service. Sign In to Norton to cancel the NortonAutomatic Renewal service. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, move the slider to OFF. When you receive the confirmation prompt, click Turn Off.Jul 7, 2015

    How to cancel or turn off Norton Automatic Renewal

    https://support.norton.com/.../kb20090818144126EN_EndUserProfile_en_...

Jan 08, 2016 | Computers & Internet

1 Answer

Help yahoo com


contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
  1. Go to Norton Management to cancel the Norton Automatic Renewal service.
  2. Click Sign In.
  3. Sign in to Norton with your email address and password.
  4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

Aug 29, 2014 | Symantec Norton AntiVirus 2008: Windows

1 Answer

I paid for it and have a product key. Norton says it is invalid.


If you have been charged for a Norton Automatic Renewal and your Norton product shows expired :
When Norton Automatic Renewal service extends the subscription to your Norton product, it is intended to automatically synchronize your subscription to the updated expiration date. Sometimes, due to connectivity issues, your Norton product may not be able to properly synchronize your new subscription. To resolve this issue, we recommend that you synchronize your computer with the Norton servers.
If you have a Norton 2009 product:
To fix the subscription status
1. Start your Norton product.
2. At the top right corner of the window, click Help & Support > Subscription Status.
3. Click Finish.

If your Product Key that you have typed is incorrect. Please follow these instructions to enter the correct Product Key.
If you are reinstalling Norton 2009, log on to your Norton Account to access your Product Key.
1. Log on to your Norton Account by going to the following Web page:
http://www.MyNortonAccount.com
2. Type your email address and password. 3. Click Sign In. 4. Under Registered Products, select your Norton product. 5. Write down the Product Key.
Type your product key again, exactly as it appears on the back of the CD envelope, or in the confirmation email from Symantec for your download purchase.


I hope this is helpful.

Mar 21, 2010 | Symantec Norton Internet Security 2009

1 Answer

How do i upgrade my norton internet security 2009 to 2010 and on windows 7


Hi,

You can get Norton 2010 program with an active subscription of your Norton 2009 program after it's release. You can use the Upgrade Center for installing Norton 2010 upgrade(free). So, better renew the subscription of your Norton 2009 program.During Beta testing, Norton 2010 program is tested in Windows 7 and so you will surely get 2010 program for Windows 7.


Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Nov 07, 2009 | Symantec Norton Internet Security 2009

1 Answer

Why is my renewal via my computer not valid-Visa has been charged


Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours.
Or
  1. Start your Norton product.
  2. Do one of the following depending on your Norton product:
    • For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
    • For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
    • For Norton 2008 products: In the bottom-left corner, click Subscription.
    • For Norton 2007 products: On the product tab, click Support, and then click Subscription.
    • For Norton 2006 products: On the Help & Support menu, click Subscription.
  3. Click I have already purchased a subscription, check my subscription status.
  4. Click Next.
  5. Click Next.
    Your Norton product checks your subscription status. This could take a minute or two.
  6. Read the information in the Status check panel, and then click Finish.
    Your subscription expiration date should now be correct.
If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !

Jan 09, 2009 | Computers & Internet

1 Answer

Subscription


Just go to www.symantecstore.com and go to renewal and it will ask for your product and version. after you purchase it, it will give you a subscription key... If you have the subscription key, Just open you Norton, go to HELP and Support located at the upper right, click on renewal center and choose enter subscription key and type your subscription key.. If your having problem just call
Norton Support at 1-800-745-6061..

Dec 24, 2008 | Symantec Norton AntiVirus 2004 - (Open...

2 Answers

Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.


Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Sep 27, 2008 | Computers & Internet

1 Answer

I received an e-mail stating that my Norton AntiVirus subscription is scheduled to automatically renew on September 19, 2008, I keep getting a pop-up telling me to verify my my subscription for renewal. ...


norton does not automatically renew, unless you pay, then you can update the version, either a spam e mail or pop up, only renew it when the official norton pop up tells you

Sep 15, 2008 | Computers & Internet

2 Answers

Norton renewal subscription


the problem lies in the registry uninstall norton 360 then re-install this clears the reg then try your key again.

my personal View Don't use norton 360 as it will slow your system down use Kespersky Internet security this is the best one out and also use avg virus program when you switch to kaspesky internet security then remove avg which you can get a free version.

Aug 25, 2008 | Microsoft Windows Vista Ultimate Edition

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