Question about Dimplex Heating & Cooling
You can contact Dimplex directly, and have them email you a copy of your manual:
Dimplex Technical specialists:
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
Posted on Feb 08, 2013
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Posted on Jan 02, 2017
It probably overheated and the overheat module shut the heater down. It may reset itself once it cools down. Or the heating element has burned out. There are a host of issues with these electric fireplaces (not just Dimplex). They are sold as a decorative, supplemental heat source, but in fact, if you get more than a years use out of it without a problem, you're probably the exception. The heaters just aren't meant to run for a long period of time. It's like turning on a blow drier and letting it run for an hour. Nine times out of ten the blower driver will overheat and burn out.
I really wish I had better news for you (I answer this type of question at least 5 to 6 times a week), but I don't.
The only good news would be, if it's still under warranty (one year), have your Proof of Purchase and contact Dimplex USA. Technical Service: 1- 888-346-7539. Customer Service: 800-668-6663
Posted on Feb 23, 2011
SOURCE: I have a Dimplex Electric
There is a safety bi-metal strip that is probably tripping out. Does it turn back on after a cooling down period ?
Posted on Dec 05, 2010
Testimonial: "Thanks for all the advice. It is working now and has been for the last 15 minutes. Hopefully it will work for a while."
SOURCE: Need to replace noisy fan
If you no longer have your Owners Manual go to the Dimplex home page and click on the Help tab. You should be able to download the Owners Manual for your model fireplace there in a pdf format. Also look for a Trouble Shooting tab.
Posted on Jan 31, 2011
Testimonial: "Thanks appreciate the help. Not sure where to get replacement parts looks like a OEM motor needed. "
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