Question about Creative Labs Zen Micro MP3 Player

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Won't go past loading screen

Turned on and stays on Creative loading screen and goes no further. Also when turned on it makes a noise as if the player malfunctioned. If there is no solution to this can we have an address to send it to get it fixed. It is still under warranty. Thank you Krystal

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Re: Won't go past loading screen

I've seen this problem quite a few times on the Creative Labs forum. I had a similar problem with my Zen Jukebox Xtra 60gb. My solution was to replace the hard drive and reload the firmware. Bingo! It works like new. If you feel adventurous do as I did. But if it's still under warranty then let Creative Labs fix it. Oh, by the way I got my hard drive for my Zen Xtra on eBay for $30.00. Also eBayers sell various troubled MP3 players for parts. A lot cheaper than if I had sent it in for repair.

Posted on Jul 15, 2007

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Creative zen wont stay turned on it lights up then goes off.

"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Mar 02, 2010 | Creative Labs Zen Digital Media Player

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When I plug in the ac cord, the screen goes to Creative screen,

First thing,make sure your battery is charged.When you power on your player,put it close to your ear.If you can hear the hard drive (a faint clicking noise) then your hard drive may be stuck.When you power on player,tap coner of player on mouse pad while player is booting up.If it doesn't work,try again,tapping a little harder.This is a common problem with these players.Good Luck

May 12, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

My computer wont reecognize my creative zen 2 GB

You don't have enough room on your drive to do this. I had the same problem. I took all my router ports off and connected just my creative vision player only and it worked. Computer system was over loaded.

Feb 09, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer


Have you tried to remove the battery. If not, try this remove battery, see if that works. If removing battery doesn't work you may have to reset your player. First remove battery again, but before you put it back on, slide or hold your power on button, keep holding it down then insert battery. The load-up screen should come on asking to reboot, cleanup , or reload firmware. Just reboot and see what haps

Feb 01, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative Zen Micro (6gb) is frozen

Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Freezes at Creative Logo, won't go further

We are experiencing the same issue. Would definitely like to know how to remedy/replace!!!!

Mar 05, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Zen Vision: m does not load past the Logo screen.

After you turn on the player, put your ear up to the back side of it and keep listening for about 2 minutes. If the hard drive eventually stops spinning or makes a repeated clicking noise over and over in a repeated pattern then the hard drive is bad. It sounds to me like that is the case. You will need to get the hard drive replaced. You should take it to a technician, or you can also do it yourself, but be careful. The parts inside are delicate and easy to damage.

Sep 05, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

It wont work after the screem comes on

Hopefully this will help. I have similar problem with my old Muvo Slim. Have tried several times to turned it on, but wouldn't work.
Until I donwloaded the firmware from, and run it with the Muvo attached to USB, and then bumm... everything goes normal.

Aug 09, 2007 | Creative Labs MuVo Slim MP3 Player

2 Answers

Freezes, reset button does not work

****, no solutions? I just had this same problem start happening.

Jun 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

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