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OK, don't worry.. It will all work Out-of-the-box, The instruction are simple. Unpack, Pluc in to a USB port, software will detect and install necessary drivers... then ya good to go. Simply treat it as another drive... Cut, copy, Paste.. If you want you can install any software from the manufacturer, that may have come with the unit.
Hi, You have a problem with USB not the Cruzer. You will not be able to open it if the computer does not recognize it. Unplug it, and try plugging it in other ports. Reboot if necessary. Use a USB hub if you have one. I have given mine up for dead multiple times but it does revive. The problem , in my opinion comes from the USB controller, especially in laoptops with a few USB ports.
If you used the SanDisk encryption software on Windows, you will not be able to open the drive under MacOS or Linux.