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Model #gs5shgxls01 refrigerator side by side. replaced direct drive drum part # 4388736. cube ice will dispense but will not dispense chopped ice?

We replaced the direct drive drum part #4388736. It will dispense ice cubes but will not dispense crushed ice.

Posted by Anonymous on

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6ya6ya
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Posted on Jan 02, 2017

fridgetech
  • 473 Answers

SOURCE: Whirlpool side-by-side refrigerator ice dispenser

First pull out the ice bucket and close the door.  Set for cubed ice.  Press the button for ice to come out and listen for a loud clunk noise.  That is the sound of the solenoid.  You can open the door, hold the light switch and press the button and watch for the solenoid moving up and down.  Solenoid is at the back of the freezer in a little square opening where the rod on the ice bucket goes into.  If that solenoid is moving ok then put the bucket back in while the solenoid is in the down position and cubes should work.  If solenoid is not working then it will need to be replaced.  Let me know what you find.

Posted on Oct 14, 2007

  • 2 Answers

SOURCE: ice dispenser will not switch back to cubed from crushed

Had the same problem, dispenser stuck on crushed ice, even when cubed ice is selected.  There is a magnetic switch behind the panel where the motor for the ice dispenser is.  It gets water in it and freezes so it is not free to go up and down.  It is always down for crushed, but for cubed ice, the magnet pulls it up.  when it's frozen with ice, all you'll get is crushed.  You'll have to defrost it.  You can defrost the whole freezer, but better to just remove the ice dispenser and defrost that. Three 1/4'' bolts hold secure it.  You'll have to unplug the wires from the back of the freezer to remove the unit. The just let it defrost and dry. You can remove the switch from the panel and dry it out too.   I've had to to this several times and am looking for a solution to keeping water out of the thing so it won't freeze again. Has anybody solved that?

Posted on Mar 28, 2009

  • 2 Answers

SOURCE: Ice dispenser only dispenses crushed ice

You may not need to replace the solenoid.  If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice.  Test it manually with your hand, it should be free  to move up and down.  If not, then it is frozen with ice.  Remove the ice dispenser and let it thaw and dry out.  You should then be able to move to rod and it will work fine, at least until it freezes again.  Anyone know how to prevent it from freezing up? Its a continual problem for me

Posted on Mar 28, 2009

  • 1 Answer

SOURCE: Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Posted on Jul 30, 2009

woodchuck789
  • 4059 Answers

SOURCE: Ice Maker GSI-26 dispenses crushed ice and will not dispense cube

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

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1 Answer

Dispenser arm for cube or ice will not move to dispense ice the into door shut. Still makes ice cube.


the ice maker unit is bad and need to be replace its 120$ or less what is your model # ?
911service today . com
this unit cannot be fix you have to replace it :( sorry

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Water dispensing solenoid is bad. You need to replace the solenoid valve. This typically is independent of the ice maker.

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remove ice bin look at small square opening reach in with your finger and pull down on vertical rod if it doesn't come down you'll have to remove complete auger asm from freezer (remove 2 1/4 screws and unplug electrical connection lift asm up and pull forward ) set out at lest 24 hours for asm to defrost and dry out then reinstall auger asm

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That means that the evaporator fan system that releases the the ice cubes is not working.

Use the number listed on the owner manual if you want to call a technician.

Enter model number on this website to find schematics and replacement parts.

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Carriage that moves ice bucket rod up is frozen.It's right by the auger drive mote on the left- square hole. Remove bucket and try to free it with your finger. If no luck take hair dryer until you can move it up and down.

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1 Answer

Icemaker won't dispense whole cubes, only chopped ice


Hello chitwnchk1
Welcome to Fixya,

You said,It chops ice when dispensing but won't just dispense whole cubes.
Any suggestions on how to fix it?

1. If the cubes dispense, but not whole cubes, there is not a enough water pressure.
2. r there is a restriction in the water line to the ice maker.
3. OR the fridge may not be level.
4. Is there a water filter and has it been Changed in the past 6 months?


Here are 4 reasons mentioned in the repair manual.

Shutoff arm in the off position

Ensure the shutoff arm is down and not in the raised position. If in the raised the position, the ice maker is in the off position and will not cycle.

Faulty Harvest Thermostat

There is a thermostat inside the ice maker that will close when the ice maker mold reaches the proper temperature. If the thermostat is not closing, the ice maker will not cycle.

Freezer To Warm
The ice maker will not cycle if the temperature in the freezer in not below 12 degrees. Ensure proper temperature in freezer.


No water getting to ice maker
The water inlet valve is the control device that allows water to enter the ice maker. It is energized during the last 5-8 seconds of the harvest cycle. During this 5 to 8 second period, there should be 110v across the two wires connected to the valve . If there is power supplied to the valve and the valve does not open to allow water to flow, the valve is defective.

However, if power is being supplied to the valve and water is flowing through it freely, it could be that you water supply line or inlet tube have frozen solid. These can be thawed with warm water or a hair dryer.

Let me know how it goes and what you found!
Thank You , Huuuum
Please remember to leave a rating!

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1 Answer

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hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

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1 Answer

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Check and make sure your switch is okay. Some have a switch that controls whether you want crushed or cubes. If it is defective replace it.

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