Question about Canon EOS Digital Rebel XS / 1000D IS Digital Camera

1 Answer

Keep getting ERR99 when i take my first shot after switching on.

The ERR99 message reads shooting is not possible. Turn the power switch to off and on again or re-install the battery.If i open the battery door and close it again the camera will work fine but if i turn it off i will get the same problem again. Is this a setting problem or has something gone wrong with the camera

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  • Anonymous Mar 20, 2009

    For you to have a very good idea what the problem is. do this first
    1. Format the card.
    2. Take several pictures after formatting
    3. Turn the camera off-on.
    4. Take your first shot.
    5. Take note of the number
    6. Turn it off again.
    7.  Turn it on again.
    8. Take a Shot. and this time it will display the Err 99

    A work around here is when you turn off-on the camera, delete the first shot (the number at step 5) and it should continue shooting.
    however if you turn it off and on again. the same shi+ happens all over again

  • Anonymous Mar 20, 2009

    in adition...
    change any settings in your camera. turn off again. when you turn it on, you will notice you will still have the same settings.

    My best guess to fix this problem is to remove and reinstall the internal battery. They said this will reset all setting in the camera...

    I haven't tried this yet because it may compromise the terms in the warranty...

    good luck



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ERR99 means the camera is not communicating with the lens - probably just dirty contacts.

To isolate the cause of the issue, do the following: -
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.

If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.

Posted on May 11, 2009


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Shooting is not possible, turn the power switch to off and on or reinstall the battery

Hi there :the Error 99 is a comunication error between camera body and lens .are you using Canon lens?Try the camera body with a/another Canon lens in Camera body and try the lens on another Canon camera.With this troubleshoting you can know if the camera body is failing or lens is failing.I hope this information will help you.

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Err 99

well i have so far fixed 6 with this trick yours could be 7
Remove the lens and hold it mount down but at a heightwhere you can see the pins. Take a pencil with an eraser on the end and rub the pins, taking car no rubber its get into the mount mkechanism. ( that's why it should be mount down)

Now do the body the same cleaning the pins inside the camera by liughtly rubbing the eraser and taking care not to get any swarf into the camera workings.
Use a vacuum blower or a can of compressed air ( better in case vacuum tube has dust left inside it) and blow both lens and body free of any debris that "might have got into it>
Re assemble, turn on and if you have done it right.. no 99 error.

Please rate the help to keep the FREE service online ++++ thanks for using Fixya

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One thing to try is to switch off, remove the lens and clean the gold contacts on the camera and lens.

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