My deadbolt is loose - I think it needs to be tightened inside the lock mechanism - tightening the face place does nothing. I cannot figure out how to get inside the mechanism. How do I get to it? The only screws are on the face plate on the side of the door.
I just had the same problem as samrpetrich with a loose kwikset deadbolt. Here's how I fixed it - on the inside of the door, take off the latch that flips the deadbolt in and out using a very small allen key. There is a round plate cover that is snapped on top of the inside deadbolt mechanism. If you look on the bottom aspect of this round plate you'll see where it snaps on; once I saw where to apply pressure it came off easily - taking off this plate exposed the two screws beneath that were loose. Once I tightened these, I snapped the plate cover back on, but the dead bolt latch back and everything is tight again. Hope this helps.
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Remove inside lever by loosening the setscrew and pulling. Carefully pry off the inside cover. Make sure both screws are tight. Replace inside lever. With door unlocked, the outside lever can be removed in the same way as the inside. All that is necessary though is to be sure the setscrew on the outer lever is tight. Check to be sure the lock is tight and operating correctly before closing the door and locking it.
The deadbolt inside turnbutton is held on with a small setscrew. Remove it and the inside cover. Be sure the screws under the cover are tight. Check the lock operation, replace cover and turnbutton.
If the lock works easily with the door open, the strike plate is not lined up correctly. If it is hard to turn with the door open, loosen all the mounting screws and be sure the inside and outside parts are lined up correctly. Also the latch is marked for correct installation. If upside down, it won't work correctly. All three parts need to line up so check for smooth operation before tightening the screws.
Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.
use the proper size alan wrench to tighten or loosen face plate . That is if you have not stripped that hole by putting the wrong tool to it. Under that plate is the 2 main screws to hold the hardware tight to the door.