Question about Singer CE-200 Quantum Futura Computerized Sewing Machine

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Can't load software for futura

I couldn't get futura software to run so I could embroider, so tried to reinstall. I get a message 2147024891 error. The installation then aborts. Can anyone help?

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  • Sonja Eckhart Aug 05, 2007

    Actually, that is what i did to fix the problem. I realized the update was missing, and once i put it in the software worked. Thanks,

    Sonja

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  • 84 Answers

Hi Sunbob, please begin by downloading and installing the latest software and updates that corresponds with your equipment by clicking on the URL below. Well, let's be as proactive as possible, so, let me rephrase. Download and install the appropriate software/updates that corresponds with the Operating System of your Computer first. After successfully installing the computer Updates, restart your computer to ensure that the newly installed drivers can confirm their stability. After restarting your computer, then begin to acquire the neccessary updates for your Machine. Please update your post with any developments so I can stay informed of the status of your issue.....good luck my friend.

Posted on Aug 04, 2007

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Posted on Jan 02, 2017

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1 Answer

Everytime I open the Singer Software the following message is comming up: The procedure entry point ?Splash_TextColor@@YAXK@Z could not be located in the dynamic link library CF_Splash.dll.


The Singer software is cr..... It's loaded with a bunch of junk. The best thing you can do, seriously, is go into your control panel, remove all of the software from the PC (keep the USB cord unplugged from the sewing machine) and reinstall EVERYTHING.

If you aren't clear on any of the steps of what you have to do, please post a comment back to me. I'm not only an avid sewer, but am pretty computer savvy. I'll be happy to take you through the steps to get you back up and running. I have a CE100 myself and troubleshot people running Windows 7 without the 2.5 Futura upgrade on their PC's to get their Futura's running. I'm not great, but I am pretty good. We'll get you embroidering in no time and to heck with the lack of Singer's support!

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I have a singer futura ce100 i loaded updates etc for win 7 and still have an error sayin a dll file was not loaded .this is a 64bitoperating system


I've posted a set of instructions for running XP programs on windows 7 as a virtual machine. It's a bit lengthy, but follow carefully and you should be just fine. It's worked perfectly on my Windows 7 and I've been happily embroidering since I've installed it!

http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista

I really hope this helps you!

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I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed. There are also updates for Windows Vista & other operating systems as well.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

HAPPY EMBROIDERING!!!!!

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Had the same problem. Singer rep. solved this mystery in just min. after talking to her.
You can call singer company at 1-800-4SINGER. It will take a long time to get through, but they can talk you thru to resolve this matter. Or just visit singerco.com and go to F&Q section, #7 question.
Or you can email talktous@singerco.com (that's talk to us @ ...)
They answered my email the same day!
Hope this helps!

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HI,
The machine has to be leveled. What I mean is that the embroidery part has to be level so the conector can send the information to the machine. Turn on the machine, open the software at the computer and try to pull the embroidery arm a little up (very carefully) if the hoop moves and the machine beeps it means that the computer is comunicating with the machine. Try to put something under the machine to level it.

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They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.

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Maybe you should try to contact singer south africa and ask them whats wrong, my laptop did the excact same thing switch over to home pc and no problem ever again.

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Crafty123.

After reading through your problem, I began doing some research. You are correct with your initial assumption. Singer at this time, does not support Vista 64bit Operating System. They will support it on Vista 32bit, but even then you would have to install it in what is called, "Compatability Mode." Unfortunately, it is not uncommon to have many vendors not have their software work on 64bit systems. Many programs/applications were only written to work on 32bit systems. Ocassionally, you will have a system work on 64bit, by almost pure accident. Here's the link for the system requirements on the Singer Quantum Futura. http://www.singerco.com/futural/qfutura.html
For the plain futura system, you can go to: http://www.singerco.com/futura
click on the Futura System Requirements.
If you would like to attempt to install to Vista x64. Try following the compatability mode for 32bit Vista. http://www.futura-support.com/downloads/patch.htm#/ read the "Click here" to read the detailed installation instructions for installing on a Vista system

Best of Luck.

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You can try re-loading the program, it is possible the static spark has corrupted one of the chips if this is the case and the re-loading does not fix the problem then I am afraid you need the services of a sewing machine tech.

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