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New World Telecom's IDD 009 is an international calling service renowned for its crystal voice quality, fast and stable connection and competitive calling rates. It will cause you to make an international call.
The part your missing is pressing 9 after 99# password #. It doesn't tell you about the option (it only tells you about 5 to change the password or to transfer to another ext. press *8)
Then press 3 for greetings and so on.
For the 6.0 gig phones, the manual explains in the handset set-up how to turn the keypad beep on and off. I rather like it as it serves as an audible indicator that the key was hit. Otherwise it is possible to have missed a digit. Of course, you can see the number on the display, but who looks?
I'm not sure what you currently have for music on hold but regardless this is a feature of the phone system, not the phone. You may have a built in tune or tone, or you could have an external music source connected to the phone system.
First you need to know which type of Panasonic phone system you have and where it is located. The system part number should start with "KX-T" and unfortunately, knowing the part number of your phone does not help.