Question about Microsoft Wireless Optical Mouse

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Mouse Not Working in XP

I just got a Dell Inspiron 1318 and installed XP Pro SP3 on it. Everything has been working fine until I decided to plug in my wireless USB mouse. Windows detects it as a Human Interface Device/Microsoft Wireless Optical Mouse and it functions for a few seconds until the "Your new hardware is installed and ready to use" bubble pops up. After that the mouse does not respond. I've tried several other wired and wireless USB mouses and I get the same problem.

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  • jabranch Jan 23, 2009

    I've been uninstalling it from Device Manager and plugging it back
    in... to have it run through install again, but no luck. This mouse
    didn't come with a driver disk, so I'm assuming (since its a Microsoft
    product) I'm supposed to let Windows auto-install the driver. The usb port is
    fine, the lights on the mouse and stuff are working. This mouse (and
    all the other mouses I've tried) work with other computers and other XP
    Pro SP3 installations.



    Dell hasn't been much of a help because this computer was shipped with Vista, but I prefer XP. Everything else, including other USB devices, work fine except mouses.

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  • 126 Answers

The very first thing what u have to do is uninstall and reinstall the driver for the wireless mouse and then restart the computer and still if it doesnt work try it with some other computer which has xp sp3 and it it works with the other computer have the same windows os then uninstall and reinstall the wireless driver also,and if it doesnt work with the other computer also then replace the wireless mouse.but before that always check ur wireless connection with the wireles mouse and also check the lights on the mouse..and what u can do is call up dell and tell thatm to replace it for u or for complete solution u can call up cyyberdefender.com for premium tech support.......take care ...

Posted on Jan 23, 2009

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