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this was absolutely the problem with my Jura Capressa E-8 machine. I followed instructions after changing the filter. I opened tap-machine stated that it was filling system- I closed tap when instruction. The open tap remained on because no water was filling system. I took the frother tip off and opened tap. Water filled system (container under frother). I closed tap without the frother tip. Machine Ready.... (I heated water in microwave for three minutes) I placed the frother tip in there and used a wooden skewer to ensure frother was clear of debris... Worked like a charm!
I had the same problem with mine. unfortunatly you will need a special tool to remove the diffuser head. It' a very small spanner wrench that turns the special screw. I was able to make a spanner out of a screwdriver, but I'm a toolmaker by trade. Your best bet is to have it done by a qualified repair service. Also, if you damage the screw, it's imposible to get parts from them.