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What happens when you dial 165 on the intercom? If you get voice mail, then try dialing 7104 165 # on the intercom. That sets CF-No Ans to voice mail for your set and the FWD/DND button should light solid (or not, it's a program option) or flash. If you dial 7101 it should turn on Do Not Disturb (7100 cancels). In DND, the FWD light should flash.
Once you have set these two conditions up, the FWD/DND button has 3 states, FWD, DND, and OFF.
You have to set the button up first. You can press the FWD button (or press INTERCOM and dial *710) then x (500 or 165 for your voice mail) #, where x is 2 for all calls, 3 for busy, 4 for no answer and 5 for busy/no answer. That will set the FWD for calls. To set DND, dial *7101. Once you set those codes, your FWD/DND will toggle between the 3 steps of OFF/DND/FORWARD.
*7100 cancels the button. These are the codes for All calls. There are 711 and 712 codes for internal and outside calls if you need to split them. Also, the No Answer and busy timer can be adjusted by the *713yy command where yy is the number of seconds. A good number is *71324 which gives you about 4 rings.
This is explained in you phone system Operating Manual (OM) under Call Forward and Do Not Disturb.
The FWD/DND button has 3 steps of keypress, Off, FWD, DND. The idea is you press it until it stops flashing or being lit and you have nothing set. If that doesn't work, try Call FWD/DND cancel, *7100 on the intercom.
If you have not found an answer to this as yet just pick up intercom and enter 7100 at the phone. This will clear any DND. Now enter intercom 7105165. This will give a long tone and the DND/FWD lamp will flash showing Call forwarding active for VM.
Take the handset off the hook, then press the FWD/DND button followed by 0 (zero). When you hear the tone, hang the handset back up. This will work with the PT (Panasonic Proprietary telephone) system. (Alternatively, pick up the handset, press 7 (seven) 1 (one) 0 (zero) 0 (zero) and hang up after the tone. This works for PT and SLT phones (single line telephone))
The same sequence works to cancel call forwarding (except for follow me forwarding). In the Follow me mode, pick up the handset, press FWD/DND or 7 1 0 followed by 8 and the extension number. Then hang up after hearing the tone.
The solution will depend on why the phone is not ringing. Do you have a good cable? (Can you get a dial tone and make outgoing phone calls?) If you don't have a dial tone, use another phone to check if the phone is the problem or if the jack is at fault.
Next is the phone forwarding calls or in the "do not disturb" mode.
If the problem is one of the above, which model of the Main Unit do you have, KX-TA624 or KX-TA1232?
If the unit is in the "do not disturb" mode, to cancel: pick up the handset, press Program then 0 followed by # with the TA624. For the other model, press Program followed by 0 . Then hang up the handset. For this the manual says press the FWD/DND button not the Program button. I'd check both.
To cancel Forwarding, except for Follow Me Forwarding, pick up the handset, press FWD/DND and then 0 and # (TA624) or 0 (TA1232) then hang up the handset. To cancel Follow Me Forwarding: pick up the handset, press FWD/DND then 8 followed by the extension number. Then press # for the TA624 and hang up; just hang up the handset for the TA-1232.
1) Press PROG, follow by programming no. 50 or FWD/DND button. 2) Press ENTER or STORE, follow by selection no. 0=OFF FWD/DND, 1=ON FWD/DND. 3) Press ENTER or STORE to save the setting. 4) Press EXIT or PROG to quit setting mode.
Don't laugh. Push the button and read the display. It will either unset DND or CF :-).
The 7100 command is part of the sequence to cancel those features on most phone systems and 790 or 79# will reset the extension. Of course it may be different if you have a TDA or TAW box (*7100) or a KX-T xxx10 system.