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First try adjusting it. The head may be set so low, the head can't latch. Does it latch with no whisk attachment? The video shows how to adjust it with the whisk in place using a dime..
If that isn't the reason, spares are available and dealer service is available.
On the same side as the head lock lever at the back of the pedestal there is normally a small plastic part that the locking lever can hook under. It is held on by a single pop rivet. Maybe it has broken off. In the back of my mind I thought those things tipped back far enough that they were beyond the balance point and didn't want to fall back down anyway. Are you sure it is tipping all the way back?
If it is new take it back and get a service agent to sort it out for you. The solution can often involve filing out the locking slot. Make sure that the hinge pin is locked tight and that the head height is set correctly. Incorrect head height can certainly prevent the head locking.
Adjust the head height first, flat paddle should just clear the bowl. Te head height adjustment can be seen in by the hinge looking from the front when the head is raised. Screw in (clockwise) to lower and out to raise. You cannot get the head lock right when head height is miles out
The screw is purely for adjusting the head height and that is with the flat paddle. If the head is not locking when the paddle is at the correct height then the locking mechanism needs to be adjusted. If you take it to a Kitchen Aid authorised service person they will sort it for you, they will have done heaps of them. Often the solution is with a file, if you go too far there is no going back so best left to the experts.
Well I afraid that you will not like the answer. The locking latch on a tilt head mixer can only be fixed replaced or repaired by taking the motor head apart. The bottom from the top.
1 remove mixer from stand 2 remove silver drip ring 3 remove rear end cap 4 remove locking pin in the planetary 5 remove planetary 6 remove nine screws in bottom of mixer 7 separate top from bottom of motor head 8 do not tear gasket or you will have to replace it (buy on line) 9 inspect locking latch and tighten or replace as needed 10 check gear grease and replace if all hard or all runny 11 reassemble
Sorry this is not an easy fix but it is do-able. You will need throw away rags a nice flat work space and some patience. I f you have never done a mechanical fix to anything it should take you about two hours, if however you are mechanically inclined and not afraid to tackle new projects should take you about forty-five minutes. let us know if we can help you.
If the base is not holding the bowl properly then only a replacement base plate or another bowl is going to fix it. The base plate is held onto the pedestal with 3 Philips head screws.
If you're still having this problem, here's what I did a few minutes ago that fixed it. Lift the head, then turn the screw that connects the head to the base to the left. You're basically unscrewing it. That screw regulates how high or low the beater is. Unscrew it a little at a time, and lower the head and try to lock after each turn. The head will gradually get in a more locked position. Keep turning the screw till the head finally locks in all the way. Read the "beater to bowl clearance" section in the manual.
This may have a simple solution:
This sounds like an issue of beater to bowl adjustment, which can come out of alignment naturally over time and with use of the machine.
If the flat beater is striking the bottom of your bowl, this may cause the locking mechanism to loosen and may cause the mixing head to "bounce" during use.
Your Use and Care Guide will cover the "beater to bowl adjustment," which you can do at home in a few minutes with a flathead screwdriver.
The solution for both of these is a large screw that sits at the base of the head where the head and the base meet - you'll see it when you tilt the head up. This screw should not be all the way in. You can adjust how low the head goes- in the case of your blades hitting the bowl you'll want to let the screw out a bit; in the case of the locking, you'll want to screw it in a bit more.
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