Question about Frigidaire Refrigerators

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5y CE code on frigidaire refrigerator water/ice dispenser

5Y CE or SY CE displayed on Iceland water dispenser panel. Water and ice do not dispense, touch controls do not respond. Internal refrigerator light does not illuminate. Bottom Freezer light does illuminate.

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  • F cignarella Jun 19, 2016

    We got the same error code, either 5y CE or SY CE. The fridge was only 14 months old when it happened. It happened when we moved the fridge to the garage. We unplugged it for a couple hours and the code wouldn't go away. Two service men said it was a communication error at the electronic boards and was a $1,000.00 fix. We concidered the fridge junk and left it unplugged. Just for the heck of it we plugged it in after 48 hours and the code was gone. The fridge was working an cooled all the way down. Talking to family they had problems with commercial equipment and was told by their service men to leave it for 48 to allow the oils to settle to the sensor level same with this fridge. It's still working with no problem for two weeks.

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  • Frigidaire Master
  • 382 Answers

Dear Sue,

  • SY CE Error Codes is a very common issue : the display board isn't communicating with the main PCB.
  • Unfortunately, there is no way to test which board is causing the problem. That's why this error can be costly.
  • Try to just unplug the refrigerator for 15 minutes and plug it back in to see if the error goes away.
  • If the issue doesn't go away, then you'll need to replace one or two boards.
  • Usually the Main Control Board under the refrigerator behind the kick panel is the part that tends to fail.
  • If you Change the Main Board, it does not work; you gonna have to replace the Display Board.
  • Try buying these board at an online store that accept Returns without conditions up to a year. Go online and put the boards number into any major search engine. Put the # one by one. You will find many sellers. Carefully pick one and do you homework
Good luck and keep me posted please,
JP

Posted on Jun 08, 2015

6 Suggested Answers

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Posted on Jan 02, 2017

Sea Breeze
  • 4654 Answers

SOURCE: Frigidaire FRS26ZSH -ice & water dispenser panel lost power

I think you will need to unplug the pin plug under the cover at top or bottom hinge. Check the voltage and if OK leave unplugged until you can remove the dispenser and I will try to help you from the power source. Sounds like a short in the board and related to the light socket. The fuse only stopped the short from doing further damage, You may need to locate the short before replacing the fuse or board. I have looked over the wiring diagram. If you find the short without my help just be sure to replace the fuse with the correct size. The only things are the chute heater or something in that area of the board went to ground. Do you have a voltage meter? Contact me later when ready, Sea Breeze

Posted on Jan 20, 2010

  • 1 Answer

SOURCE: ice/water dispenser control panel

@ Scootertramp

You tell us about this board or that board but never tell us where to located or get at these boards. Would you please clarify that?

My ice and water started dispensing sporadically, though the lights were working fine. After I removed the kick board at the bottom, cleaned out the little connector and put it back together, nothing on the door works. All else works fine.

Posted on Sep 08, 2008

  • 22 Answers

SOURCE: in door water dispenser isn't dispensing water.

you did not say which brand, how old, or the model. But if your refrigerator is cooling properly..check the water resevoir behind the crisper drawers. It may be frozen up. I have seen this many times. You also have to check both soleniods on the water valve ( supply ) and the filter valve, if yours has a filter valve. I can't tell without model and make etc.

Posted on May 04, 2009

  • 1891 Answers

SOURCE: Maytag Bottom Freezer Fridge 25 cubic

the control panel is a p c board . maytag call's it a jazz board . and will need to be replaced . not a uncommon problem. also the water will work after tempts a stablized . with the new board . one board fits all but has to be programed for your model . this is a job for your appliance tec . the board comes with very good instructions . . if handy with electronics its not hard .. **** hope this helped ..

Posted on Apr 04, 2010

  • 1 Answer

SOURCE: Maytag Ice20 refrigerator

Thanks, Solution #3, for the phone number ((800) 688-9900)! We, too, have the Ice2O refrigerator, and the HV Board started the disco light show last night. Followed instructions above to disable it, which temporarily solved the problem. Was on the phone with Maytag (Whirlpool?) this AM, and their initial response was that they wouldn't cover anything since we are out of warranty. I had to be extremely firm with my expectation that all parts and labor would be covered. Sent the rep back to her supervisor several times until they agreed to cover both. If you find yourself in a similar situation, don't give up until everything is covered. This is a design issue that should NOT be impacted by an expired warranty!

Posted on Apr 15, 2010

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Thank you for your post, Carol!

I understand that your Frigidaire refrigerator is displaying an error code of "5Y CE". However it appears that "5Y CE" is an invalid error code. I have noticed the code of "SY CE" and that means there is a communication error at power up. I would recommend performing a reset on your refrigerator and you can do that by unplugging the power cord for at least ten minutes. If that does not correct your issue it could be possible that there is an issue with your main control board, wiring harness, or user interface board. I would then suggest having a professional technician out to perform a proper diagnosis and repair. This will help you avoid any unnecessary part purchases. Hopefully this is helpful. -Matt

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There's an ice- or water-dispensing problem The ice and water-dispensing system of your refrigerator is quite complex. Many components work together to provide the ice and water. Aside from a simple problem of a leaky water tube or a jammed ice chute, most other components are not user serviceable. We suggest that you contact a qualified appliance repair technician for such repairs.

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The SY CE error indicates that the user interface (key #2) and the main control board (key #38) are not communicating properly. You can check the wiring. Unplug the refrigerator and gently pry the the dispenser away from the refrigerator. (Use a putty knife and work around the edge of the dispenser.) Check that the connections are clean and tight. Check the connection under the hinge cover, as well.

If the wiring doesn't have any damage, one of the above boards needs to be replaced. Additional testing will be needed. If you add a comment with the model of your Frigidaire, I may be able to provide information about the parts.

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