My Harmony 890 will not change the channels through my U-Verse box unless I am 2-3 feet from the face of the unit. The volume control works fine with my receiver.
Hi. This could be an issue with the IR emitters on your remote wearing out, or your U-verse's IR receiver could be faulty. Try controlling the U-verse with the original remote. If the same thing happens with the original remote, then it is the IR receiver (U-verse) that is the problem. If the original remote is able to control the device from the normal distance, then your 890's IR emitters are the problem.
If you find that it is the Harmony remote that is the problem, try doing a firmware update as this often solves issues. To update the firmware on your remote, log in to the Harmony software, click "Downloads" at the top of the screen then click "Firmware."
I hope this helps.
D
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