Question about Polycom SoundStation2W (POL220007804001) Wireless Audio Conference

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Polycom soundstation won't come on. Only the red lights are on.

My polycom soundstation2w won't come on. Only the red lights are on and no dispay. I've disconnected the battery and power a number of times and then plugged them back in but the red lights are still on and no display. Does anyone have a fix?

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5 Suggested Answers

  • 2 Answers

SOURCE: Conference call with a Polycom SoundStation EX

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Posted on Jan 06, 2008

  • 2 Answers

SOURCE: Polycom soundstation 2W

I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Posted on May 05, 2008

  • 1 Answer

SOURCE: polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Posted on Dec 03, 2008

SOURCE: Polycom Soundstation 2 disconnects during calls

this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

Posted on Feb 08, 2009

aviral_srms
  • 1216 Answers

SOURCE: Polycom SoundStation 2W (2201-67880-101) firmware

This is a problem with polycon an you are just a victim.
i am hard at you but you can do nothing else complaining them about it

Posted on Jun 18, 2011

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1 Answer

Polycom soundstation 2 does not have a dial tone


That Polycom runs off of Analog dial tone.
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Polycom soundstation 2w has no signal. tel line is good, power to transmitter is good. Soundstation seems ok, can get to menu & settings ok.


Hello Edward,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

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How to reboot soundstation 2w polycom if you forgot the password


egistering Base Station on Polycom SoundStation 2W
Hold down 1,4 and 9 until green & red lights flash. Then hold down the page on the base station.
OR
You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
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You need to update the flash timing on your Soundstation to match what is on your PBX.

Check out http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10964&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605 and http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=11208&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605

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Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

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How can I add 3 other people on the conference call using a Polycom Soundstation?

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7 Answers

Registration Failed


I solved this issue with our Polycom by following the following instructions via the link below.

Upgrade phones with following software:
CVM: Version 1.61
All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.

Requirements:

1. USB cable for the Polycom wireless unit
2. Windows XP machine
3. Download the instructions
4. Download the Firmware Update

Dec 27, 2007 | Polycom SoundStation 2W (2200-07800-001)...

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