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Epson cartridges have to be reset with a inexpensive reset tool you can find on Ebay. It should have been reset at the factory, but this is not an uncommon problem. If it is new, I would get an exchange. Also if you can find a printer refill store such as Cart~Wiz, you might be able to get someone nice enough to reset it for you.
Epson will not print unless all carts have ink in them to some degree. If the light is on for any reason, printing will be halted.
For future reference, once the color carts have been replaced, you can set the printing defaults to print in either gray scale or BW only. Keep in mind that Epson printers tend to mess up if you don't use the ink at least once a week.
Ink carts being not recognized and you say its a brand new printer?
Heres what you may want to try.
1. Turn off the printer and disconnect the usb cable from the printer
2. Press and release the ink button once you see a solid green light and solid red ink light
3. Open up the printer cover and check out where is the ink cart holder positioned
4. It should stop in the middle part of the printer, you should see an arrow or a ink out marker (ink icon with a / with it( indicating which ink cart is out or not recognized or expended. (This is a usual process on all the epson stylus photo series I had)
5. Press and release the ink button again, it should stop to the next ink cart which you are having a problem and if it doesnt then your ready to reclamp the ink carts.
Just follow your manual usually theres an on screen instructions how to manually replace or reseat the ink cartridges. If the issue persist, you may want to contact epson, ask for a warranty procedure or what you can do next for this. (Either a bad set of ink cart or a bad print head) Good luck!
1. Took out the ink carts and cleaned the copper contacts of both the ink carts.
2. Clean the copper contacts on the ink carts slot in the printer and then insert the ink carts in the printer and then print out the page.