Love love love our cocoa-latte hot drink maker.......the only problem I have is that the dispensing valve broke........how/where can I get a new one........we can still use it by pouring it out of the pour spout, but would rather dispence it frothed!!!
Thanks much!! '
I have the same problem.. i have found a place that can ship you replacement parts. this link should take you straight to there the valves are only $5 ... http://www.focuselectrics.com/catalog.cfm?dest=itempg&itemid=3169&secid=53&linkon=subsection&linkid=118
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Try brewing a cup without a K-cup in it on the largest cup button (will brew just hot water). This will help clean it out in the event it is clogged. If that doesn't work, completely remove the K-cup holder where the needles are (careful not to get **** ) by pushing up from the bottom and rinse using hot water, preferably with a sink sprayer if you have one. Sometimes the needle can get clogged, especially if you ever use the hot cocoa K-cups, so the manufacturer recommends brewing a "blank" cup of just hot water after each hot cocoa K-cup brewed. Hope that helps...Best of luck!
Is it the "valve" that opens when you push the dispensing bar? If so, it's probable the same problem I had with my model 47655. Under the domed screen inside the holding tank is the valve that opens to dispense the coffee. Mine lost the gasket that prevents leaking. I called Hamilton Beach Product support and was told the gasket cannot be fixed or replaced. I would need a whole new tank. BUT WAIT!!! Believe it or not Hamilton Beach is sending me a whole new tank for the cost of shipping only. $5.00 bucks gets me a whole new tank. Just $5.00 BUCKS!!!!! Amazing. I love my Brew Station and I LOVE Hamilton Beach. They truly do stand behind their products. HAMILTON BEACH PRODUCT SUPPORT 1-800-851-8900 Good Luck to ya......Katherine