Question about Acer Aspire 5610 Notebook

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Help and support stuck...

Windows cannot open help and support because a system is not running...
to fix this problem, start the service named Help and Support.... How and where can i see it... i try to open the icon with the help and support.. but still the same problem... i cannot open it... plllssssss help meeee....

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  • joey turqueza
    joey turqueza Jan 25, 2009

    tnx 4 ur time rockitman... but i cannot locate the help and support in administrative tools... is there another way to locate it? the only icon i found is the one in the START BUTTON... but when i click that help and support icon... its keep telling me the the same...

  • joey turqueza
    joey turqueza Jan 25, 2009

    tnx 4 ur time rockitman... but i cannot locate the help and support in administrative tools... is there another way to locate it? the only icon i found is the one in the START BUTTON... but when i click that help and support icon... its keep telling me the the same...

  • joey turqueza
    joey turqueza Jan 27, 2009

    yeah,,, rockitman ur right, its not listed in the service... how can i add it? tnx in a million.........

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  • 2,559 Answers

Click start,control panel,administrative tools,scroll down to help and support,double click,and click start.

Posted on Jan 23, 2009

  • Randy Hough
    Randy Hough Jan 25, 2009

    Click start, Click Control panel, click Administrative tools,Click services,Scroll down to help and support(It is located on the list of services)



    If it is not on the list it will need to be re added to your system,I can help with that as well

  • Randy Hough
    Randy Hough Jan 29, 2009

    Download helpsvc.zip file and unzip the contents. Extract helpsvc.reg to the Desktop and double-click to merge the contents to the registry. This restores the Help and Support service entry







    Please rate this Fixya

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Posted on Jan 02, 2017

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CAN NOT DELETE A DOCUMENT THAT IS IN THE QUEUE, THEREFORE, NOTHING ELSE WILL PRINT. THE DOCUMENT SAYS IT IS DELETING, BUT DOES NOTHING. i POWERED IT OFF, THEN UNPLUGGED IT FOR A WHILE AND IT IS STILL...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | HP Photosmart Premium C309A All-In-One...

Tip

Unable to Print on HP Printer


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click ->> HP Print and Scan Doctor to download the Utility and save on Desktop location
Run the HP Print and Scan Doctor file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //


* Please rate this solution with Thumbs up and comment to help us improve providing support

on Jun 15, 2010 | Office Equipment & Supplies

1 Answer

When I goto print something, it just does nothing. When I check the print queue, the document is there and restarting does nothing. When I goto the printers and devises it shows the printer as...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | Office Equipment & Supplies

1 Answer

Spooling subsystem error. I can print some things but some things get stuck and I cannot even delete them.


Click "start" and go to "Run"

Type "services.msc" at the prompt which will open the Services
window.

Scroll down the alphabetical list in the right window pane until you come
to the entry with the name "Print Spooler"

Right-click this entry, then select "stop". This will stop the computer
running the process that holds your print queues.

Leaving that window open for now, click again on "Start", and then click
"My Computer" to open a Windows Explorer window.

We've stopped the queue service, now we just have to clear the jam that is already there. To do this we navigate to the print spool folder which is hiding within the Windows folders. Usually Windows is installed on C: drive, but you should be able to tell when the Explorer window opens which drive it is on.

The usual path to the spool folder is C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different. Your windows drive may have another name for instance, but this would be uncommon. So click on your Windows drive (usually C), then double-click on the Windows folder, and then find the System32 folder and double-click on that. Windows may warn you that you are about to view system files, but click "View files anyway" message and search out the "spool folder". Within the Spool folder is your Printers folder, and you should open that.

Delete every file within this folder to empty the jammed print queue (pressing the "ctrl" and "a" keys will select all files and then you can just hit "delete").

Close the explorer window now that we have emptied the cleared spool files and return to your Services window. We must re-start the Printer spooler service, and do so by right-clicking the Print Spooler entry and selecting "Start" from the list. Close the services window and try printing again.

Mar 25, 2011 | Computers & Internet

1 Answer

How do i delete the aol email count from my windows welcome screen?..I downloaded aol and now it's showing how many e-mails I have on aol right under my user name......help


To fix this problem do the following:
1. Click on the start button and select Run option.
2. In the Run box type in services.msc and click Ok
3. This will open the serivces window and now search for AOL email service and when you find it Right-click on it and select Properties and in the start up box select disable.
So this will disable the service and you wouldn't get it on the screen.

Sep 03, 2010 | Microsoft Windows XP Home Edition

1 Answer

Keep getting message that says "Logitech Commmunications Manager-Please wait while windows configures Logitech Communications Manager. Followed by another message that says "The feature you are trying...


Hi,
There might be some stuck services related to Logitech that are still running in background as uninstalling programs using Windows Add/Remove Program leaves few files behind. In your case click on Start Menu and open Run. Now type "msconfig" without quotes. This will open System Configuration Utility. Open tab Startup and check for any program related to Logitech and disable it. Next open Services tab and check the box saying "Hide All Microsoft Services" and start looking for Logitech services and go on disabling them then restart computer when prompted while closing System Configuration Utility's window. In most cases it disables the program from getting launched at start-up.
If you are still getting the Logitech program installer, try to check "Scheduled Task" of windows and delete it (Start Menu> All Programs> Accessories> System Tools> Scheduled Task).
Hope the resolution works for you. If you are still getting the pop-up of Logitech installer, post follow-ups so that I can assist you further.
Cheers!

Feb 27, 2010 | Computers & Internet

1 Answer

Printer Spooler issues


Click "start" and go to "Run"

Type "services.msc" at the prompt which will open the Services window

Scroll down the alphabetical list in the right window pane until you come to the entry with the name "Print Spooler"

Right-click this entry, then select "stop". This will stop the computer running the process that holds
your print queues.

Leaving that window open for now, click again on "Start", and then click "My Computer" to
open a Windows Explorer window.

We've stopped the queue service, now we just have to clear the jam that is already there. To do this we navigate to the print spool folder which is hiding within the Windows folders. Usually Windows is installed on C: drive, but you should be easily able to tell when the Explorer window opens which drive it is on.

The usual path to the spool folder is
C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different.
Your windows drive may have another name for instance, but this would be uncommon.
So click on your Windows drive (usually C), then double-click on the Windows folder, and then find the
System32 folder and double-click on that. Windows may warn you that you are about to view system files, but click "View files anyway" message and search out the "spool folder". Within the Spool folder is your Printers folder, and you should open that.

Delete every file within this folder to empty the jammed print queue (pressing the "ctrl" and "a" keys will select all files and then you can just hit "delete").

Close the explorer window now that we have emptied the cleared spool files, and return to your Services window. we must re-start the Print spool service, and do so by right-clicking the Print Spool entry and selecting "Start" from the list. Close the services window and try printing again

Jul 10, 2009 | Dell 1700 Laser Printer

2 Answers

RUNDLL


The first thing you must do is to identify the specific rundll process. This is not a difficult task; there is a vast online process library in which you can evaluate the validity of the process that is running. When the error dialog box opens make not of the process name. For example if the dialog pops up and shows you the dll error:

Error loading C:WINDOWS\ system32\ usvdgpo.dll


Visit www.processlibrary.com. Copy and Paste the dll or simply type it into the search box. The results will indicate that the program is a part of trojan spyware. 

STEP 2: STOP THE PROCESS

Often you can locate the Run Dll in the exe services. You can open up your services configuration by following instructions below:
1. Open your Start menu.
2. Click Run
3. In the command screen type:services.msc
4. This will bring up the Services Management window. If you drag the mouse to one of the services. It will give you a detailed explanation of the service in question. By right clicking the individual service.
5.Stop the "dll"service immediately.


STEP 3: LOCATE AND DELETE

You will have to open your Windows Registry File System. This is an extremely delicate process. You may want to use a good registry cleanerThis will often fix the dll error in question, eliminate other errors and also speed up your computer. The registry key: HKEY_LOCAL_MACHINE> SOFTWARE\ Microsoft\ Windows\ CurrentVersion\ RUN

This action will help you speed up your applications load times considerable. Here is how:

1. Click Start
2. Click Run
3. Type regedit
4. Find this registry key:
HKEY_LOCAL_MACHINE> SOFTWARE\ Microsoft\ Windows\ CurrentVersion\ RUN

5. In the right section click:"rusvdgpo" = "%System%undll32.exe %System%usvdgpo.dll, [RANDOM LETTERS]"
6. Delete the value and Restart.

May 01, 2009 | Computers & Internet

2 Answers

WindowsXP Help and Support


1) Open up the control panel
2) On the left hand side near the top: Switch to "classic view"

3) Double-click on "Administrative Tools"
4) Double click on "Services"

Be careful now, this is dangerous teritorry.

Near the bottom left, chose the EXTENDED tab

5) Scroll down the list, under the NAME category, look for:

"Help and Support"

Right-click on "Help and Support", choose "Properties"

6) Set the "Startup type" = manual

7) Click ths START button

8) close the window(s)

Your help should now work just fine.


Martin

Dec 26, 2008 | Microsoft Windows XP Home Edition

1 Answer

Finding help and support


go to start>> control panel>> adminstrative tools>> serivices
select and double click help and support and start the services.
it should be automatic. (meaning the serivce should start when the Windows load, but sometime it doesn't).

Nov 05, 2008 | Computers & Internet

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