Question about MSI Megabook M670-046US Notebook

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Battery is not charging when plugged

I just bought htis MSI notebook. after just 10 days, the battery is not charging when pulgged. I tried to ask the store where i bought it but I was informed that I hsave to go to MSI main office. I am busy with work. What should I do?

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  • 461 Answers

It is critical that you report early problems immediately to the manufacturer, some like DELL have a 15 day return policy. Otherwise you must follow their warranty repair instructions. Could be the battery, the charger or the motherboard.

Posted on Jan 23, 2009

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Posted on Jan 02, 2017

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It sounds like it could be either the battery is going bad and not holding a charge or the adapter is. I have had really good luck with similar problems going to places like Batteries +, and large electronic retailers, and my favorite the small local mom and pop computer store; where I end up asking them If I could try one of the adapters from the floor model to eliminate if is a faulty adapter. Other then that I'd if its not out of warranty contact Acers online chat support at http://us.acer.com/ac/en/US/content/service

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First thing would be to try and cold boot the device:-

Remove battery half way, hold power button and trigger, push battery in fully until click and then release power and trigger

If that fails next thing would be to try and re-flash the operating system. This is done by using an SD card and loading the latest operating files onto it. The SD card slot is located under the keypad. A cross head screwdriver is required to remove the keypad. Search on symbol software download site for the latest. The download also has a readme with detailed instructions. Once the files are on perform a cold boot.

Remove battery half way, hold power button and trigger, push battery in fully until click and then release power and trigger. Drop the terminal in a cradle so that it runs on external power.

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If you need any more help then please do not hesitate to contact us:-

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or TEL 01202 620955

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