When plugging the web camera into the USB port, the computer cannot find the camera. We had it working just fine and now nothing. The same port recognizes a digital camera when plugged in. We have tried reinstalling the drivers and running a fix using the cd provided. Any suggestions?
The only other thing that I would suggest you try to do is (if possible) goto another PC or maybe a friends PC and plug the web cam in. If it does the same thing then the web cam no longer works. If it does work, then you may want to try another USB port on your PC.
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the pc could not recognize your web cam, try to plug out your usb web cam and blow or wipe the usb of your usb webcam. also try to plug it in to other usb port of your pc. if nothing happens, maybe the web cam it is the problem. and just to make sure that the web cam your using is the problem, try other usb web cam to see if its working on your pc. if the other web cam works on your pc, the web cam your using is damage, and if the other webcam is also not working, the usb ports of your computer is the problem. thank you for choosig fixya. if you have other question regarding to this problem, just post it.
When you installed the camera did you use generic Windows drivers? If so, try going to the logitech website and downloading the latest drivers for the web-cam. Unplug the camera before installing the new drivers, it may prompt you to plug in your camera, if not plug it in once the installation is complete. Restart your computer and make sure your plugged in as well if it is a laptop. Another reason for no response could be no power is coming through the USB port, either because the power connection is burnt out (this doesn't mean that powered USB devices don't work in the port) or it reverted to a 1.1 version of USB. This is a common glitch that can usually be fixed by changing USB ports or restarting the computer. Make sure you don't have too many devices being powered only through the USB port. If any USB product also comes with an adapter always use that adapter if possible instead of using the USB to power it. This will ensure a longer life of your ports. If the latest drivers are installed and you know you have a working USB port that provides power then you more than likely have a bum camera. (Electronics generally fail either very early or very late in their life cycle)
Hi, Plug the camera's USB cord into a free USB port on the computer, if this hasn't been done already. After giving the computer a moment to recognize the camera, a balloon will pop up saying new devices have been found. Insert the web camera's installation CD, and wait for the installer to appear. Click "Next" on each window as needed to install the software. If the installer does not automatically appear upon inserting the disk, open "My Computer", right-click on the CD drive, click "Explore", then open "setup.exe". Launch the web camera software, which can normally be found in the start menu under "All Programs". Test the camera to ensure it is working properly. Good luck! Save a tree.
Visit the microsoft support website - enter the details for your cam
and then navigate to the support page for your model - check out the
read-me link for operational problems but you will probably have to
contact customer support for your particular problem. The problem is consistent across 3 computers so it really points to a webcam software issue. I assume you are downloading the latest webcam software from microsoft
Try disconnecting the Camera from the USB port and reinstall
the CD or Downloaded software program. When the program asks you
to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud
you should not have had to install anything for the cam to work on Vista. If you have installed any software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your cam(completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
what you can do is uninstall your cam drivers and reinstall again, as soon as your computer recognizes the camera, try following the new device wizard and select install from a list of specific location. this will prompt you with a compatible driver for your cam and select that. then follow all the prompts and click finish. after installing it, restart your computer.
then try it now.