Question about HP OfficeJet 6110 All-In-One InkJet Printer

1 Answer

Cannot receive fax but everything else works

The officejet rings but never starts printing the fax. I do have voicemail but the it rings about 5 times before voicemail picks up and the officejet does not seem to engage before that. I had it plugged into one plug on the officejet that looks like a jack and tried switching it to the one that looks like a phone but it still does not pick up the fax. I can do outgoing faxes with no problem.

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  • 3 more comments 
  • John Frantz Jul 11, 2007

    The auto answer is on (button on front of officejet.

  • John Frantz Oct 21, 2007

    I think the number of rings was set too high.  I changed it to 3 and now it responds vs the answering machine.

  • Anonymous Apr 21, 2008

    I am a first time user on my all-in-one hp officejet 4215. Could you tell me how to send a fax to someone?

  • lettycts Apr 23, 2008

    cant fax in or out. verizon telephone man just left and said too many rings. so i tried changing # of rings and still have problem. what should i do.

  • Anonymous Sep 06, 2008

    The response is not very suffient if the user is requesting for information on receiving a fax. There are several buttons on the front panel of the computer.



    To receive a fax manually



    1.
    Make sure the device is turned on and you have paper loaded in the main tray.

    2.
    Remove any originals from the document feeder tray.

    3.
    Set the Rings to Answer setting to a high number to allow you to answer the

    incoming call before the device answers. Or, turn off the Auto Answer setting so

    that the device does not automatically answer incoming calls. (I set mine Fax to recieve on #2, which is the lowest).

    4. If you are currently on the phone with the sender, instruct the sender to press Start

    on their fax machine.

    5.
    When you hear fax tones from a sending fax machine, do the following:

    a
    . Press the left arrow or the right arrow to select Fax B&W or Color fax.

    b
    . Press Start.

    c
    . After the device begins to receive the fax, you can hang up the phone or

    remain on the line. The phone line is silent during fax transmission.



    Hope this helps someone else although this response is to a 2007 request for help this with problem!

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  • Expert
  • 58 Answers

Is the fax receiving setting set to "auto" or "manual" receive?

Posted on Jul 07, 2007

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Check if the auto answer is turned on. Also, check the ring pattern if it is set to Auto. If this is a shared line with your phone and you have an answering machine, set your fax to pick up 5 rings higher than your answering machine.

If you have a voicemail service, you'll need to get a distinctive ring feature from your phone company for it to work.

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I have done fax text report, cleaned the head and everything has passed. Still no fax received.


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check telephone line, if its working, connect the telephone line in line in jack..dial the number check unit it ringing, check out going fax, is it dialing?..if yes check send/receive setting
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Everything works fine on my printer.... scanning, sending faxes, copying... but just recently, when receiving incoming fax transmittals, the phone rings... a connection occurs... then 30 seconds goes by...


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I just don't know how; do I just push the fax button when the phone rings or do I have to have a separate number for the fax machine? Sounds stupid, I know, but do I also need to block voicemail from...


Set the fax machine to Manual Receive. Set your answering machine to 4 or 5 rings. When the phone rings, pick it up, if you hear the chirping of a sending fax machine, press the Start Key on the fax and then hang up. The two faxes will communicate and you will receive your fax.

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Will not accept incoming faxes


Have you set the Fax to Auto-answer or is it waiting for you to manually answer the fax? Change this by pressing Setup and Press 3, Press 3 again. Press the right arrow to toggle On or Off.

Make sure that the rings to answer is set appropriately. Press Setup 3 4 to change.
If you have a PBX or ISDN converter phone system, check that you are using the correct phone jack - for phones and faxes.

Do you have a voicemail service on the line? This will force you to receive faxes manually and only when you are present.

If you have an answering machine connected to the line, check that the answering machine is not the problem by disconnecting it and trying to receive a fax. Long welcome messages can make the calling fax machine hang up early. Insufficient time between the end of the message and the beep can make it impossible for the OfficeJet to spot the fax tones; the same is true with loud messages.
If this is the problem, record your message again, keeping it short (10 seconds but speak softly and slowly).

If you have a distinctive ring on the fax line, make sure that the OfficeJet is programmed to recognize the ring (some ring patterns cannot be interpreted and you'll need to contact your phone company to change it).

Check that other computer hardware is not causing an issue (modem with auto-answer, other interference). Unplug everything except the OfficeJet and try to receive a fax to check for interference. Then reconnect one item at a time and try getting a fax again to determine which item is causing the probelm.

I hope this helps.

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Faxes not coming in - what do I do?


i beleive you can send faxes right but cant receive them..are u using an answering machine..make sure that u set the ring of the fax two tones higher than the answering machine..and also make sure that that the auto answer is also on in your printer..also ensure that your telephone service does not provide voicemail service..otherwise all faxes will go to voice mail..it should have distictive ring pattern..thanks

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I can send faxes, but cannot receive faxes.


Thank you for specifing your connection>

When you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message.
All You need to do is get a distinctive ring pattern from your telephone service provider (AT&T) and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

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Press the 'RECEIVE MODE' button on the right side of the control panel, its next to the large 'FAX START' button. Here are your options :

Select Receive Mode
MANUAL
—You must answer all calls yourself. If you hear fax tones, press
Fax Start
to begin receiving the fax, then hang up. You can use this mode with
Distinctive Ringing. (See
Distinctive Ring
, page 8-1.)
FAX ONLY
—The fax machine automatically answers every call as a fax call. You
cannot receive a voice call, but you can dial out and make a voice call.
FAX/TEL
—The fax machine automatically answers every call. If the call is a fax, it
prints the fax. If the call is not a fax, it signals you with a double-ring (ring-ring),
different from the phone company ringing, to alert you to pick up the call. If you select
this setting, you’ll need to set the Ring Delay and F/T Ring Time features (on the
following pages). If you have extension phones on the same line as the fax machine,
set Ring Delay to 4. (See
For FAX/TEL Mode Only
, page 5-5.)
TAD:ANSWER MACH.
—This is the only setting in which you can use an external
answering machine. Your telephone answering device is connected to your fax
machine, and answers every call. Once the TAD answers, the fax machine listens for
fax tones. If it detects fax tones, it prints the fax.
The TAD setting works
only
with an external telephone answering device (TAD); it
does not work with telephone company Voice Mail. Ring Delay and F/T Ring Time
do
not
work in this setting.

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