Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Cannot receive fax but everything else works

The officejet rings but never starts printing the fax. I do have voicemail but the it rings about 5 times before voicemail picks up and the officejet does not seem to engage before that. I had it plugged into one plug on the officejet that looks like a jack and tried switching it to the one that looks like a phone but it still does not pick up the fax. I can do outgoing faxes with no problem.

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Re: Cannot receive fax but everything else works

Is the fax receiving setting set to "auto" or "manual" receive?

Posted on Jul 07, 2007

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AUTO ANSWER on fax receive does not answer fax.

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How to receive a fax

Check if the auto answer is turned on. Also, check the ring pattern if it is set to Auto. If this is a shared line with your phone and you have an answering machine, set your fax to pick up 5 rings higher than your answering machine.

If you have a voicemail service, you'll need to get a distinctive ring feature from your phone company for it to work.

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I have done fax text report, cleaned the head and everything has passed. Still no fax received.

Wether its printing any thing? if is printing no need to clean print heads.
check telephone line, if its working, connect the telephone line in line in jack..dial the number check unit it ringing, check out going fax, is it dialing?..if yes check send/receive setting
No incoming/out going replace LIU card..

Sep 09, 2011 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Everything works fine on my printer.... scanning, sending faxes, copying... but just recently, when receiving incoming fax transmittals, the phone rings... a connection occurs... then 30 seconds goes by...

First make sure you cheaked the printer connection. Second retriy it again.IF it not worked you need to see your enginer.Ask he or she he should help you to instal l another operating software computer

Aug 24, 2011 | HP Officejet Pro L7680 InkJet Printer

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Will not accept incoming faxes

Have you set the Fax to Auto-answer or is it waiting for you to manually answer the fax? Change this by pressing Setup and Press 3, Press 3 again. Press the right arrow to toggle On or Off.

Make sure that the rings to answer is set appropriately. Press Setup 3 4 to change.
If you have a PBX or ISDN converter phone system, check that you are using the correct phone jack - for phones and faxes.

Do you have a voicemail service on the line? This will force you to receive faxes manually and only when you are present.

If you have an answering machine connected to the line, check that the answering machine is not the problem by disconnecting it and trying to receive a fax. Long welcome messages can make the calling fax machine hang up early. Insufficient time between the end of the message and the beep can make it impossible for the OfficeJet to spot the fax tones; the same is true with loud messages.
If this is the problem, record your message again, keeping it short (10 seconds but speak softly and slowly).

If you have a distinctive ring on the fax line, make sure that the OfficeJet is programmed to recognize the ring (some ring patterns cannot be interpreted and you'll need to contact your phone company to change it).

Check that other computer hardware is not causing an issue (modem with auto-answer, other interference). Unplug everything except the OfficeJet and try to receive a fax to check for interference. Then reconnect one item at a time and try getting a fax again to determine which item is causing the probelm.

I hope this helps.

Cindy Wells

Apr 08, 2010 | HP 5510 4-in-one Printer

1 Answer

Faxes not coming in - what do I do?

i beleive you can send faxes right but cant receive them..are u using an answering machine..make sure that u set the ring of the fax two tones higher than the answering machine..and also make sure that that the auto answer is also on in your printer..also ensure that your telephone service does not provide voicemail service..otherwise all faxes will go to voice should have distictive ring pattern..thanks

Jan 28, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

Receiving Fax using a phone line with voicemail on a Lexmark 5470

well, your voicemail can configure to key tone?? or have some one configuring options????

Nov 26, 2008 | Lexmark X1270 All-In-One InkJet Printer

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I can send faxes, but cannot receive faxes.

Thank you for specifing your connection>

When you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message.
All You need to do is get a distinctive ring pattern from your telephone service provider (AT&T) and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

Sep 25, 2008 | HP OfficeJet 4215 All-In-One InkJet...

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HP Officejet v40 - Can send faxes but can't receive

I think you like to setup it for auto FAX. In any case go to setting menu and set as auto and then set after 5 or 6 rings (or as you wish). You can also do the same if you have the utility software that come along with this Officejet model.

Feb 08, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

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