If it's the dog agits (that was the problem with mine) they are very inexpensive and easy to change. Buy a set at a parts store. It should take less than 10 minutes to do the repair. I did it and I'm a middle aged woman with no appliance repair experience.
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the dog ears are wore out look at a vid on it type in dog ear re[placement washer perhaps that will lead you to one if you open the washer the center top of the agitator pull off the cap there should be a bolt head down there unscrew it and pull out the top area the dog ears will be there three little plastic thing looking like teardrops with small fins to catch the agitator to move it they are worn out cheap to replace
1- First you must determine the brand of washing machine you have. 2- To remove agitator on a whirlpool washer, remove top cap from agitator, Next you will find a translucent cap, remove this with your pliers. Then you will see a 3/8 inch nut, Back this nut out and you can then remove the agitator. Be Careful though, inside the agitator where the bolt has been removed is a white piece of plastic that holds the "dog ears". These dog ears are what lets the agitator move in one direction and locks when the transmission moves back in the other direction.
Maytag and Admiral washers are very similar to remove. General Electric, (GE) is different, To remove a GE agitator simply pull upwards very hard, GE agitators snap on. Be careful not to pop it into your mouth, that really hurts. 3-Remove agitator, repair or replace and reset, GE just push on, you will be able to see the groves to line up the agitator to the hub. For whirlpool place bolt into dog ear guide, and set down on top of transmission post and tighten, be careful that dog ears, do not get out of alignment. That's it.
replace the dog ears in the upper part of the agitator not expensive and not hard to do ,,,, pop the cap off the upper agitator remove the 7/16 bolt and lift off the upper part and replace the plastic dog ears and reinstall!
your agitator dog ears are worn, can get some from your nearby appliance shop or order from Repairclinic.com,,,,,not hard to replace,just pop cap off with a screwdriver then with a 7/16 socket ,ratchet and extension remove the bolt in top of agitator then lift out the dog ear assembly and replace,be sure to look at the grooves your dog ears lock onto see if they are bad
You need dog ears for your agitator. They cost about 50 cents and are in stock at most appliance parts stores. Tor replace them remove the top cover from the agitator. Uncer the cover there till be a bolt to take the agitator off. They are 4 pieces of plastic that resemble dog ears and lock your agitator in one direction while allowing it to spin in the other.
Does the agitator shaft turn real easy or does it stop or keep from turning 360. It should have limits and not free wheel or turn around and around. Does it spin correctly? Most generally the parts you are looking for would be accessed from beneath the unit. Not sure about what dog ears are but there are plastic pieces that make the unit shift from agitate to spin on some models. If it has slight resistance to turning the agitator shaft but will turn 360 the gear in the transmission is probably stripped out. Do a little looking from the bottom and turn the shaft while looking at the bottom to see if you can tell what is out. You might find broken parts on the floor under the machine...