Question about Microsoft Xbox 360 Console

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  • Anonymous Apr 09, 2009

    how to remove the tray may i know


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The dvd or game could be stuck. try turning the console upside down and eject the tray. or try tilting it to the sides and eject it. if all else fails then you might want to open it up and manualy eject it because its a pc dvd drive so you can pop the xbox tray guard off and stick a paperclick in the hole and push into the mech to pop the tray out to retreave the dvd

Posted on Jan 22, 2009

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I turn my 360 on and instead of reading the game, it says "open tray". i open the tray and close it back and i hear 2 clicks and then it says "open tray" again.

My Xbox 360 does that too sometimes. All I usually do is first try turning the disc. If that doesn't work, try an empty tray. If you still get that message after trying again, put in a DVD. That can help. If none of that works, unplug your 360 and leave it for a day. Then try again.
Please rate my answer if it helps.

Feb 18, 2011 | Microsoft Xbox 360 Console

1 Answer

The game receiver door are jamming and i can not

do you mean the DVD tray?

try it in horizontal positions and vertical positions.

I had an 360 at one time that would not open the tray if it was in the vertical position.

Apr 07, 2010 | Microsoft Xbox 360 Console

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Disk drive door stuck, won't close.

if your warranty is already voided then you could try openning up your xbox and then openning up your dvd drive and just see what its getting jammed up against

Jul 29, 2009 | Microsoft Xbox 360 Console

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My xbox 360 sounds ill

Strangely enough inside any of those game boxes is a simple DVD reader driver like for a PC.

It can be replaced.

First I would try cleaning it with a spray air electronic cleaner or any sort of DVD reader cleaner.

Dust will accumulate in them even with the little door that covers it when closed.

If that's not the case, the sensor can also be cleaned with alcohol and a q-tip if you take off the case or the motor may be going bad ont he DVD drive itself.

Start with the basics.

Jul 23, 2009 | Microsoft Xbox 360 Console

2 Answers

Disk stuck in tray and start up screen displays multiple languages and says box requires service

replace the dvd drive or take apart the dvd drive and take the disk out that wayto take it the console apart remove the feet and there are screws under them and two und the stickers toward the pops off upward,two scres next to controller port 1 and 2. small screw on harddrive bay.take the dvd drive off casing and dismantle.take the disk out and put the connectors back in.test it with the same disk if not works put the system back together if not leave it apart so that ou can replace the drive later.if you got anymore questions feel free to emal me at

Jul 15, 2009 | Microsoft Xbox Console

1 Answer

Open tray error on xbox 360

Mine had the same problem. On mine the spindle wasn't turning the game. It kept trying to then quit and said "Open Tray". The warranty was out so I took it apart opened the dvd drive and took apart the spindle. The grease in the spindle was black, I guess from all the heat. Cleaned it out and put some high temperature grease on spindle shaft and in the hole. It now spins with ease. There are videos on youtube on how to take apart the xbox and to take apart the dvd drive and spindle. Just pay close attention at how tight the screws the hold the spindle down are.I hope this helps

Apr 09, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer


try turning your xbox on it's side.

Dec 01, 2008 | Microsoft Xbox 360 Console

1 Answer

Dvd will not open

get a flat head screw driver press the open buton on the xbox and use the srewdriver to open it

Jul 18, 2008 | Microsoft Xbox 360 Console

1 Answer

CD Tray will not open

Try tapping the front cover on the dvd drive and see if it opens. If it does you need to buy a dust cleaner air spray to clean out the dust in the drive. If this dont work then you will need to have the drive replaced. Unless you already opened your system I dont recommend opening it and voiding your warranty.

Dec 31, 2007 | Microsoft Xbox 360 Console

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