Question about Rival 38601 Smart Pot 6-Quart

3 Answers

Burns contents overheats

Every tjme i used it burned its contents

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  • hisam67 Jan 23, 2009

    Taking it back and exchange it for another one won't work since we received it as a gift.What now?????

  • hisam67 Jan 23, 2009

    Perhaps a customer service # would help.....I understand others who tried got the run around....

  • hisam67 Jan 23, 2009

    The 800# you sent did the trick.Rival Consumer Services are replacing the defective unit at no cost...Thank You

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3 Answers

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Turn down the temp or cut the cook time some.

Posted on Jan 23, 2009

  • Jyackle5
    Jyackle5 Jan 23, 2009

    Here is the 800 # for rival



    1-800-557-4825.



    Good Luck

  • Jyackle5
    Jyackle5 Jan 23, 2009

    Sorry gave the wrong # here is the right one



    Rival Consumer Service
    PO BOX 3900
    Peoria, IL 61614

    Telephone: 1-800-323-9519

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What are you cooking... just offhand less heat as it appears to conduct heat extremely well and use a bit more water..... just sounds like cooking with those requires more attention...

Robert

Posted on Jan 23, 2009

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  • Master
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You should take back to the place of purchase and have them exchange it for another one.

Please rate this solution.
Thanks

Posted on Jan 23, 2009

  • Randy Hough
    Randy Hough Jan 23, 2009

    Rival Consumer Service
    PO BOX 3900
    Peoria, IL 61614

    Telephone: 1-800-323-9519

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