Question about Sony Grand WEGA KF42WE610 42" Rear Projection HDTV-Ready Television

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Sony kdf50e2000 i was having a problem with the color on my sony 50 inch rear projection, i have an extended warranty, called sony was told the would offer me another tv for a discounted price, a 52 in kdl52w4100 for 750 plus the tx (815.00) no stand included, i found out there was a recall on the 50 inch rear projection and all sony was offering one free visit (ONE) to repair the optical (extended warranties do not cover recalls) sooo what is sony giving me ???NOTHING, it's either the one visit (was told that this will continue to happen (the optical lens problem) or another tv for $812.00 why would i want to invest moorrrreeee $$$$ in sony since no one contacted me to say it was recalled and they will only repair it once... i dont have $812.00 what should i do ... no one is willing to help other than invest more money or take a one shot deal on the repair...

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Id ask for the money back on the tv since its covered by the ext warranty.if they only want to fix it one time knowing it will do the same thing again they should take the tv back and refund your money instead of trying to make you buy another tv from them.there is also the better buisness bureau you can report them to to get a refund if nothing else helps.i would not settle for either of the deals they are tring to offer, if they had a recall on the set they should have notified you of that so you could return the tv then and not have this problem now. tell them you simply want to return the tv for a refund since it has the recall and buy another tv other than sony

Posted on Jan 22, 2009

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