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Make sure you are connected to the internet on your DS. If should have an indicator at the top of the screen (it looks like an antenna), it shows your signal strength. If you have no signal or are not connected to your wifi, you will not be able to get to the eshop.
I know some of the older DS units can not connect to routers with WPA encryption.
Make sure your DS has the latest updates. Sometimes nintendo changes things and if you do not have the latest update you can not connect.