Question about Sony STR-DE697 Receiver

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Volume turned way up just to get enough sound

I have to have my Sony turned up at least to 35 and sometimes to 55 just to get good sound from the thing. I am using DVD Coax audio input into it to get the full 5.1 sound.
I would've thought that I should be getting good sound with a volume of 10 or less.

Is this normal to have it turned up so much?

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On 5.1sound set up, its normal as sound varies in Dolby Pro Logic or DTS.

Posted on Jan 22, 2009

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Posted on Jan 02, 2017

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Check your settings on your tv. You may have to turn off the internal tv speakers in the setup menu in order to get any audio output from the jacks on the back.

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I have no sound from the speakers on my KV-27FS120....Please help?!


Take a look at the back of the set. Some Sony models have a speaker on/off switch, and they can get bumped if anybody's been behind the set (cleaning or such, and sometimes a pet can get back there and bump the switch). Also, check that the TV hasn't has the SAP (second audio channel) turned on. On many Sony remotes there is a single button to select that mode, and if there isn't a SAP channel being broadcast, on many models you get no sound at all.

If you're using a satellite receiver or cable or FIOS set-top box, make sure the volume is up on that device. They often have volume control separate from the TV, and you may have turned the source volume down.

You didn't give any information about what you have connected and whether the sound trouble is on all sources, so I can't tell you too much more. Make sure all your cables are properly connected (they sometimes work loose) and all audio sources are working properly. If the sound still is missing after you've checked what I suggest, you should to have the TV checked by a service technician. There are many possible electronic causes for the sound to quit, but nothing you'll be able to track down and repair without the proper tools, information and experience.

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1 Answer

On my Sony Surround Sound tuner, if I raise the volume up to a certain level (not that loud), I get a flashing sign ''protect'' and the sound to the speakers are cut.


Sony has protection in these receivers for two main reasons.

1 - Checking for DC voltages on the outputs to speakers. Not your particular problem.

2 - Excessive current being drawn from receiver on one or more of the speakers.

Number 2 should be your starting point in finding a solution. Put the volume level on Medium - 35 to 40 on the front panel. Now listen to all you speakers in turn. Any scratching noise will indicate a defective speaker. Remove this speaker from the receiver output and check again if the set goes into protection on high volume.

If you could not find any strange noises on the speakers, remove them one by one and test the set on high volume.

Never - attempt to disengage the protection on this amplifier. The only times we have found the amplifier to be defective with this protection error, it has done so no matter the volume level. Therefore I believe your problem to be a speaker or speakers.

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You need a coax wire from DVD coax to Receiver Coax input. Don't put the red and white wire from DVD to Receiver because you don't need it. Thats what the coax wire those.
try and see if that works.

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