Question about Office Equipment & Supplies
I removed all feed rollers and feed belt to clean and rough up surfaces but it still faults out with error 31. Sometimes it will work using manual feed tray. However, it still gives fault 31 most of the time. I wonder if there is a timing issue when removing the feed roller assembly.
Have you replaced the paper pick up & paper feed & paper sep. rollers? Also, have you cleaned the paper pick up clutch? The reason it works with the manual feed is that it is not used as much. Also, have you cleaned the rollers with wd-40 or simple green and did it work better, if so you need new rollers. Good Luck
Posted on Jan 23, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
Jun 16, 2017 | Konica Minolta Office Equipment & Supplies
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is
5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
Thanks & regards,
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