Question about Lexmark X5470 All-In-One InkJet Printer

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Carrier jam i turned on the printer and the ink cartriges shot past to the left and a narrow piece of plastc the width of inside shot out. anyone know where this goes so i can print off my cv lol the printer now says carrier jam. help please

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This strip is called the encoder strip. I found this fix online, which is very similar to the 5470.

http://www.fixyourownprinter.com/forums/printer/28494

The only difference you'll have is the encoder stip fits INSIDE the cartridge carrier. I'll attach a photo to show you where. Good luck!

Stevecarrier jam - 245eca1.jpg

Posted on Jan 23, 2009

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I turned on the printer and the ink cartriges shot past to the left and a narrow piece of plastc the width of inside shot out. anyone know where this goes so i can print off my cv lol the printer now says...


In this case this is not which we can Repair or Trouble Shoot for in this case just go ahead and call Lexmark at:
1-800-LEXMARK (539-6275)And get the Printer Replaced

Jan 22, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Carrier jam on printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
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Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

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1 Answer

Carrier jam


Two solutions for you: 1)There seems to be a coating on the metal rod that the cartridges travel on. See it back there? With the power disconnected, wipe this rod with a kleenex and the problem seems to go away. It presents a drag on the cartridges and causes the problem. You might have to GENTLY forcibly slide the cartridge a bit to each side to finish cleaning the rod. ONLY DO THIS WITH THE POWER OFF!! 2) Or you can also turn off your printer, then slide the cartriges all the way to the left, and GENTLY wipe the encoding strip running right behind the cartrige carrier.(it will look like a translucent piece of plastic strip in most printers). Wipe it down with a soft cloth gently, then slide the cartriges all the way to the right, and repeat this process. When you are done, simply close the cover, power back up, and see if it will print a test page for you. ZT3000 "Beta tester of "0"s and "1's"

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