Question about Lexmark X6650 4-In-One Wireless InkJet Printer

1 Answer

Sending fax from behind a PBX works, but receiving does not.

I'm using my newly purchased X6650 behind my PBX which is pretty old already. This setup worked alright for the HP PSC 950 (which was a night mare in itself BTW).
Outgoing fax work flawlessly. I get a dial tone type the number and off it goes. Incoming fax however are not received. I tried everything on the tech website to no avail. I substituted the 4/1 with a normal telefone - works.
I logged a call with the tech support - guess they have the same problem, have not heard from them since.

Can anybody help, PLEASE!

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  • max0649 Jan 26, 2009

    I do have ANALOG behind my PBX. If that was the glitch I would not be able to send a Fax and that works alright. A described in the posting I also used a telephone. The call came through and when I answered I could here the fax signals. Thanks for trying.

  • max0649 Jan 26, 2009

    ... BTW Lexmark tech support has still not addressed the problem!!!

  • max0649 Feb 05, 2009

    So Problem solved.
    A guy from their Tech Support called and we went thru the procedure. Apparently the problem occurs only in the German telephone line infrastructure. We went thru several hidden menues and adjusted signal levels of the reciver unit and changed caller-id setting. Now it works.
    Compliments to Lexmark Tech Support, after the got on it, very professional and supportive, well done.


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Since fax machines are ANALOG they don't understand routing through a PBX. You need a dedicated ANALOG phone line not tied in with your PBX system.

Posted on Jan 23, 2009

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Faxes cannot be received but they can be sent Review the following information to determine why faxes are not being received.
  • Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, or Privacy Manager? These phone services are meant to prevent unwanted calls, but they will aslo stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
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  • If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
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Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save these settings, they apply to every fax you send or receive. You can also use this utility to create and edit your speed dial list.
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Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
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Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
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Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
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Check that the printer is accessing the dialing tone correctly:
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If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

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Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

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  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
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    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
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  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
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