Question about Xerox CopyCentre C20 Black and White Copier

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I have a Xerox xc1020. it will not work. when i turn it on it moans, and than will try and warm up for a long time. can you help me

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Wait a minute. I just answered this question to your name for an M20.. On an XC1020, that is different. If that is moaning I strongly suspect the toner cartridge if it just sits there and chugs without faulting out. Could be the drum . If it were the motor on that machien it would fault out. Now it depends on the model.
If it is an XC1020, I very strongly suspect the toner cartridge.
Again, let me know,we will start at the toner and drum on that one.

Posted on Jan 22, 2009

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1 Answer

Where can I find supplies (Drum and Toner) for old Xerox model XC1020


The black toner cartridge is available through Amazon.com http://www.amazon.com/Brand-Genuine-Xerox-Cartridge-Designed/dp/B003KIYZSC . This site has the drum: http://www.tonercartridgedepot.com/xerox-xc1020-3433-d.html .

Some other sites list the supplies but these list them as In Stock today.

I hope this helps.

Cindy Wells

Jul 08, 2011 | Xerox Office Equipment & Supplies

1 Answer

I have a problem with my XC1020 copier. When I install a new toner it will make a few copies but then quits. I have tried 3 new toners so it must be something wrong with the copier that keeps knocking the...


Turn machine on hit clear button and hit exsposure button and then clear button and then exsposure button (fast) the display will go blank. type in 24 start 7 start. type in 14 and then start. then type in 16 start. turn machine offf and then on.

Sep 04, 2009 | Xerox Office Equipment & Supplies

1 Answer

I have a Xerox XC1020 copier and the drum light is on...


No, What happens is on that drum unit , under the green front cover there is a series of gears with a small flag on it. That flag makes one rotation when the drum is installed and actuates the new drum switch. What has happened is that flag has dropped while in the box and never reset the switch. You can pop that green cover off and reset that flag to the up/right position, approx the 2 o clock position,, Or you can exchange the cartridge. That is very very common on that cartridge for it to drop in shipping.

Mar 10, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

H2 Blinking on the panel


Error code means that:
H2 Thermistor Open

Part #
Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F, Xerox XC1020, Xerox XC1040, Xerox XC820

Mfr Part #: RDTCT0128FCZZ


Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F

Mfr Part #: CTHM-0019DS52, CTHM-0019FC52

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Feb 21, 2009 | Xerox WorkCentre XD100 All-In-One Laser...

1 Answer

Xerox XC1020 Flashes code H 4


This should resolve your issue. If not it would most likely need a heat rod. But there ia probably a 99 percent chance this will cure it. Let me know please.

Performing a Fault Reset 14 will reset your copier and will help to clear error codes.
  1. Turn the power off.
  2. Locate the Clear Button, which is grey in color, in the upper right corner above the green Start Button.
  3. Locate the Auto Button the lower left corner of the Control Panel.
  4. Turn the power back on.
  5. Press the buttons in the following sequence, releasing each button after each time you press it: [Clear], [Auto], [Clear], [Auto]. Every light on the Control Panel should go out, and the error code should clear.
  6. If the error code has not cleared, wait a few seconds then repeat Steps 1 through 5.
  7. Program the copier as if you were going to make 14 copies.
  8. Press the green [Start] button to store the reset code. The copier will return to the ready position.
  9. Run a test copy.

Feb 16, 2009 | Xerox Office Equipment & Supplies

1 Answer

My copier moans. and will not work


2 Things I can think of off hand. Try removing your drum and then turn it by hand. The cleaning blade will tuck and sort of jam up in the drum cartridge, making a moaning sound.
With it trying to warm up though it may be a bad fuser bushing.
To remove that, open the right side door, on the upper portion of the transport you will see an item with a couple of yellow warning stickers on it, that is the fuser. Look on each side of it, you will see 2 silver phillips screws, remove those along with that plastic cover on tne back side, disconnect the one white plug and remove the fuser. Try to spin that, if that is really really tight you will have to replace that unit. Those are the most likely problems, could be the toner cart, tho less likely. If the main motor or laser motor were bad the machine would fault out.
Let me know, We will resolve this.

Jan 22, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox Copier Model XC1020


if the paper is black and the copies are coming out there is a problem with
1) the drum,
2) the transfer unit--- the unit under the drum, with thin wires,

Jan 08, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox XC1020


1st you need to know what error code it is giving to know where the problem is coming from

Sep 23, 2008 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox XC 1020 copier code H4


With "H4" flashing press:
1.Clear button
2.Auto button then again

3.Clear button
4.Auto button

It should be done quickly. If it's done quickly enough all lights on display should go off.

5.Enter number 14 (as if you are making 14 copies).
6. Press START/COPY button.

The machine goes back to normal. If not, thermistor on the fuser (heater) should be replaced.

Sep 02, 2008 | Office Equipment & Supplies

1 Answer

Xerox 8500 Error 07,101.43:20955


That has to do with the process drive gear box. May be mis timed or a gear broken.

Apr 11, 2008 | Xerox Phaser 8500/DN Printer

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