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Maytag neptune too much water, will not drain, door won't unlock

Maytag neptune washer has way too much water in the tub, will not drain, will not spin, and the door won't unlock. We turned the water supply off to the washer and at least 5 gallons of water has come out the door but we can't get the door to unlock. When we turned off the machine's power it still kept trying to go through the wash cycle. This all began just today. I used the machine 3 days ago and it worked fine.
Can anyone help us locate a possible starting place for the problem?

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  • honeycutt171 Jan 25, 2009

    Thank You very much for your response. We went to the pump to check for something stuck in there only to find in our very cold (around 5 or so degrees) weather the pump had frozen up. But you saved us from giving up and purchasing a new washer. Thanks again.

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You may have something stuck in the pump a sock or a dish towel something small. you will have to get to the pump,,,thats why it wont drain or spin out it cant.

Posted on Jan 22, 2009

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