I am trying to follow the directions to and have recorded a primary message for my company phone. It seems like I am doing something incorrect because the old message comes up. I changed the message and re-recorded it and it still comes through with the old message. I have looked online for the directions and am unable to find them. THis is for recording a main message when a caller calls, the lines are busy, they receive an option to dial 22 and leave a message for bob. Can you guide me to the online directions or help me. Thank you
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You will also need the primary email address for the account. Submit a request for a password reset. A message authenticating the request will be sent to that address. Follow the directions to authentic the request and change the password to something you can remember or record with a secure password organizer.
The introduction message is usually setup as a custom service menu. You need to determine if this is the case by logging into the message managers mailbox and listening to find the current greeting. To log into the message manager mailbox, call voicemail, dial #6 then *98(for 2 digit mailboxes) or *998(for 3 digit mailboxes) or *9998(for 4 digit mailboxes), enter password followed by #. Once in the message managers mailbox, press 5 to record messages. Your introduction message could be the company greeting or a custom service menu. Press 1 for the company greeting and follow the prompts to listen to the greeting. Press 3 for the custom service menu, then enter the custom service number 1-100( in your case start with 1 until you find the current introduction message) and follow the prompts to listen to the message. Once you have found the current introduction message record your new message and save.
Press "Feature 9 8 1" to open the mailbox.
The system will prompt you for the password - enter the default password "0 0 0 0". The system will prompt you to change the password - it must be between 4 and 8 digits, and cannot start with zero. You may have to enter your new password a second time.
Next the system will prompt you to record your name for the company directory (ie: "John Smith at extension 23"). You have the options to listen to your recording, retry, and accept it.
This will bring you to the mailbox main menu, where you will see how many new and saved messages you have. Finally, you can record a mailbox greeting. Press "ADMIN", "GREET", "RECORD", "PRIME". Here you can record your primary greeting. Press release or hang-up when you are done.
Hope this helps!
Dial "Feature 981" & enter your password to open your
mailbox. Once you open the mailbox, you can follow the audible
prompts (listed below). It's best to read from a written
script. Just remember to smile - your callers will hear it in
To record an outgoing message:
1. Press "Admin" or dial 8.
2. Press "Greet" or dial 2.
3. Press "REC" or dial 1.
4. To record your primary greeting, press "PRIME" or dial 1; to record
your alternate greeting, press "ALT" or dial 2; to record your
personal greeting, press "PERS" or dial 3.
The short version of getting to your greeting is:
Feature 981 or open voicemail key
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.
You did not mension what type of voicemail you have installed with the phone system so I'm assuming it is also a Norstar.
To record your Primary Greeting:
1. Press " Feature 9 8 1 "
2. Enter your password ( Default is 0000 )
3. Press " OK or * "
4. Press " Admin or 8 "
5. Press " Greet or 2 "
6. Press " Record or 1 "
7 Press " Prime or 1 "
Display should read " Record new ? "
8 Press " Yes "
Display shows " Record Greeting : "
9. At the tone record your Greeting
10. Press " OK or # " to end recording
In order to record an alternate greeting, you sign into your voicemail. Select Admin, Select Greet, Select Choose (and select which greeting you would like to use eg..Prime or Alt) Once you select the greeting. The voicemail is set to use that greeting. To record that greeting, go back into Admin, Select Greet, Select Rec, and record and save your greeting.