I connect a PS/2 keyboard and mouse a Belkin PS/2 to USB adapter. After installing SP3, the keyboard and mouse intermittenly responds to input. Especially after an hour of no usage, and the computer is in screen saver mode, I cannot wake up the computer with the mouse or keyboard.
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go to Frys, and get a PS2/USB adapter module, and plug your keyboard and mouse into a USB port. Or get a new one...all the new ones are USB now anyway...no one uses PS2 anymore unless they have a really old computer...and if you do, it's not going to last forever, so be prepared. This sounds like a motherboard issue.
if you have problem with the PS/2 slot, then you can buy a usb to PS/2 adapter or you can buy a usb keyboard.
if you have problem with the usb slot, then you can buy a PS/2 to usb adapter or you can buy a PS/2 keyboard
I assume you are talking about mouse/keyboard usb devices. If you are then you should check your bios settings to see if keyboard/mouse usb is Enabled.
To get into bios, restart your computer and the DEL key (if you can't get your keyboard working at all you may need to switch to a ps/2 connection keyboard in order to enable it first).
Worst case scenario is that you need a new motherboard as the ports may have died.
There is nothing that can be easily replaced on a motherboard if your PS2 port has malfunctioned. Check your bios, if you have a setting labelled 'legacy mouse/keyboard support' make sure it's set to enabled. You should still be able to install windows while your keyboard is connected to the USB port. If everything checks out in your bios and you're still having this problem, it could be that you're using a USB to PS2 adapter, which causes some computers to glitch. Try another keyboard if you have one handy, it could simply be a compatibility issue with the windows installer.... rare, but I've been caught with it before.
Often times this happens when using a USB keyboard / Mouse.
Or when using a USB keyboard through a PS/2 Converter.
Try using a PS/2 Keyboard if available (Small Round connector with a small amount of pins, similar to a S-Video connector.)
Also. Access your BIOS settings and assure that you have Legacy USB keyboard support. Depending on your computer the BIOS / Setup Menu / Options Menu/ Etc. can be accessed by pressing the following key during boot: F1 F2 ESC DEL F12
Let us know your setup(KB and Mouse Port type), and if you have any other issues.
All the USB ports were working before he installed SP3 and rebooted. After that only the mouse/keyboard ports worked. Same thing happened to me. No other changes were made, so something added/change by SP3 is the culprit.
Questions is...what did SP3 do to break USB and how to fix it?
Like always I'm sorry for I have to be the one who's giving the bad news. The problem you face is related to a complex issue with the keyboard and mouse receiver electronics. More precisely these devices emulate a standard ps2 interface but adapts it to work with a usb port. This emulation should work fine but has some limitations. A motherboard has some 2-4 usb main ports that can be hard wired to some 1-2 usb hubs mounted also on the motherboard. A urb hub has the advantage of replicating a usb port so more then 1 devices can be connected at the same time, sharing the same interface. Motherboard manufacturers use this to enable their products to have more usb ports available to the user. However there are some devices that aren't compatible to be used through these usb hubs and must be connected directly to a usb port in order to use the full bandwich. Wireless keyboards and mices, or usb to ps2 adapters are such examples. As hard as you may try these woun't work untill you replug them at every restart because they can't be properly initialised through a usb hub. most of these devices have been optimised for such uses and don't display such problems, but as you see not all of them. The only solution in your case would be to change the usb port where you plug these devices. Maybe your motherboard has some 1-2 usb ports that aren't run through a usb hub. Those ports would work fine. If this doesn't help, then there's no other way to make those 2 devices more "compatible" to eachother.
Hope you'll be lucky with finding the right usb plug in your motherboard. Just try every one of them, reinstall the drivers if needed, and check to see if this solves the problem.
the only thing I can suggest in this scenario, is to go through your BIOS again, and check for options to enable/disable your PS2 ports, and that's the best-case outcome.
worst case outcome is that when you were swapping your hard drives, an improper circuit was made, and static (ESD) killed a component on your motherboard. Did you use a grounding strap, or ground yourself when you had the case open? another thing to check for, is if the wires connecting the ports are whole, and not bent or loose.
if this doesn't help, i'd definatly go with the USB adapter, to see if that works. if not, there is a possibility you might have to buy a new motherboard, in itself.