I have a C7280 All-in-One. I have a MacBook. I am trying to scan item into computer. I am able to do it using a Flash Drive but not directly. On page 49 of the instruction booklet, it advises to Press Scan Menu and pick Scan to Computer. I do not see this on the menu.
The poster down below was exactly right!! I'm just moving the solution up here so more will see...
I'm on a MacBook Pro.... Go into your "HP Scan Pro" and you can direct the scan from there, to be whatever format you want, and to go anywhere on your computer you would like! (Rather than requesting the scan from the panel on the printer)
I had the same problem until I set up the various choices using the HP software on the computer. It then saves Scan to Computer as "x" file (your choice). Save your settings in the HP Solutions Setup Center. Then, when you check your printer, they will all be there as choices when you select Scan button.
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That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.
please clean the scanning glass and also the feeder.
Open the machine check if any paper has struck anywhere inside.
In most of issues it will work, if this does not works call your technician to troubleshoot the problem
Deskjet F380 features a scanner within the upper portion of the device. "Scanning" an item describes the electronic process of converting pictures or text to data, then transferring that data to the computer as an image. Scanning an item into the computer is a simple task with the F380, the only limitation is the size of the item,
follow the steps below
Turn the unit on by pressing the "On" button located at the top control panel. The control panel is located on the left side of the unit. The "On" button will illuminate to indicate that the unit is receiving power.
Load the scanner with the item to be scanned. First, lift the lid of the F380 to the upright position to reveal the scanning surface. Place the item to be scanned face down onto the scanning surface. Position the item so that the edge of the item rests squarely against the front left-hand corner of the scanning surface, then close the unit's lid.
Press the "Scan" button located at the lower left-hand corner of the F350's control panel to start the scan. If necessary, the scanning process can be stopped by pressing the "Cancel" button located just to the left of the "X" on the control panel.
Save the scanned image to the computer when the scan is complete by clicking the "Accept" button on the window that appears on the computer's monitor.
Scanning thru a wireless connection is not supported on these printers. Printing does not require that much data to be sent back to the computer, scanning of course does. Printers require a bi-directional signal path to allow scanning such as USB and parallel ports. Sorry to be the barer of bad news.
Buddy Corporate Computer Over 21 years supporting/repairing PCs and printers
I am not an expert, only a c7280 user. I use my printer wirelessly and was having problem scanning when using the controls directly on the printer (scan menu). By trial and error, I tried scanning by going to HP solution center on my computer and just followed the directions from the scan menu. That worked. If you can print wirelessly, you can scan wirelessly. I agree the HP support is a huge waste of time. I only get mad talking to them.
check for the scanner drivers in the control panel,if they are there...if not you will have to reinstall the scanner drivers on your computer.use the s/w cd that came with the printer and install it all over again..then try scanning from the windows photo gallery or the MS paint and word.These do not use the twain drivers ,they use the windows scanner drivers....see if it works