Question about Brother IntelliFAX 2800 Laser Fax

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Error 77 pops up, then it says to unplug and call brother

Can you tell me what this means

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You probably have a bad FUSER unit. Call a Brother Dealer for service.

Posted on Jan 23, 2009

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There is an error code #77 that tell me to unplug the fax machine and call brother


Heater harness disconnected or broken. Or heater thermistor harness
disconnected or broken when the power is turned on, the top cover is
opened and closed, or the machine exits from the sleep mode.
Heater thermistor short-circuited. Or heater thermistor harness disconnected
or broken when the machine is on standby. )

Oct 27, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Machine is on and showing "error message #77 and says to unplug machine and call dealer. What is error 77?


Error #77 refers to a mechanical problem, but I'd say about 7 times out of 10 it's a mistake. Fortunately, Brother fax machines have override commands :). Try this:

1. Turn the power off and unplug the power source.
2. Press and hold the menu button and plug in the power source (don't let go of the menu button!).
3. Hold the menu button for 5 seconds after plugging in the power source.
4. Release the menu button and press "91"

5. If the screen still shows the error code, press "99".

Hopefully this will override the error and you can get back to work :) .

Hope this helps! Good luck!

Aug 30, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Error 77 message


The 77 error is caused by a fuser temperature sensor. The following steps can be used to possibly reset the Intellifax 4100 77 error.

1. Unplug machine then wait 15-20 minutes.
2. Hold down menu key. Plug in machine.
3. Release menu key at maintenance message.
4. press 91 then set button
5. press 99 then set button
6. Machine will warm up.
7. Press Reports key, then press 1. This will test if the machine can
print.
If these steps do not reset the error the thermal fuse would have to be replaced by a repair technician.

Jul 22, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Machine error 77


Hello there, in a situation like this the best thing for you to do is to call Brother customer service at 800-284-4329 and explain the problem.
Thank you

Jul 16, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Error 77


Error 77 is fuser error . Shut off the power for 20 minutes . If that didn't reset the unit , then you need a new part . Call the local dealer to ask about new part price .

please rate !

Apr 13, 2010 | Brother IntelliFAX 2800 Laser Fax

2 Answers

Message on machine states error 77, unplug and call brother?


Error 77 basically means- Heater thermistor short circuit. However, the message is sometimes incorrectly shown. You can try this- power off the machine, take out the cartridge, close the door and power up. The machine should notice either the toner or the front door is not in place. Now open the door and place the toner. This might solve the problem. You can also try to soft reset the printer. If none of these works, you might have to change the thermistor.

Apr 06, 2010 | Brother MFC 9700 All-In-One Laser Printer

1 Answer

Brother MFC-8500 Fax Error 77


Error 77 is a fuser error. If resetting the power doesn't work, then the fuser is bad and it will need replacement. Repair should cost around $200-250.

Jun 13, 2008 | Brother MFC 8500 All-In-One Laser Printer

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